Patients and Visitors
UPMC Passavant — McCandless Information
ATM Machine
A PNC bank machine is available in the first floor main lobby across from the registration desk.
Cafeteria
Located on the ground floor of the hospital. The Cafeteria offers daily specialty items, a pasta and pizza station, lite fare, soup and salad bar, deli sandwiches, and full grill. You may dial 4040 from any phone and hear the daily menu offering on our menu line.
- Hours:
Lunch: 11 a.m. to 2 p.m.
Dinner: 4:30 to 7 p.m
Holidays: 11:30 a.m. to 7:00 p.m.
Chapel/Meditation Room/Healing Garden
Located on the first floor near Professional Building 9102, the Chapel is open 24 hours. There is also a healing garden located near the Chapel, and a meditation room on the third floor, East Wing, near the Intensive Care Unit. Your own minister, priest, or rabbi is welcome. A Catholic Sister, assigned to UPMC Passavant by the Diocese, ministers to Roman Catholic patients. To make a request dial 412-367-6707 and we will notify your personal clergy.
Coffee Shop
The Coffee Shoppe is located on the first floor, near the Main Entrance. The Coffee Shoppe offers full breakfast menu, salads, tasty sandwiches, and grilled items.
- Hours:
6 a.m. to 8 p.m. Monday through Friday
6 a.m. to 1:30 p.m. Saturday and Sunday; Holiday hours vary.
Concierge Services
Located in the main lobby of the hospital, our concierge service is available for you and your family between 9 a.m. and 5 p.m. Concierge may help you with listings of local restaurants, hotels, shopping in the area, local church schedules, driving directions, dry cleaning needs, stamps, notary services, and transportation information.
- For urgent, non-medical needs after hours (accommodations, meals, etc.) please contact any staff member.
- Valet Parking is available at the Hospital’s Main Entrance and Medical Professional Building during peak hours for a $2 charge.
Courtesy Page
Courtesy pagers are available in various departments. Courtesy Page allows you to move about the hospital and signals you when it’s time to return to the patient care area to receive a status report.
Fran's Place
Located on the first floor of the 9104 Professional Building. Fran's Place features continental breakfast selections, a cappuccino machine, and prepared sandwiches and soups. Vending machine area also.
- Hours:
7 a.m. to 2 p.m., Monday through Friday.
Gift Shop
Located on the first floor, the gift shop offers a variety of personal amenities, giftware, fresh flowers, cards, magazines, and disposable cameras.
- Hours:
9 a.m. to 8:30 p.m., Monday through Friday
Noon to 6 p.m., Saturday and Sunday
closed on holidays.
Internet Service
Broadband Internet access is available for hospital patients and their families, compliments of UPMC Passavant. Your computer’s Network Connect TCP/IP properties must be setup to “Obtain an IP address automatically” setting. For Assistance, please contact the Information Services Helpdesk, Monday to Friday from 8 a.m. to 4:30 p.m. These services may be accessed in the following areas:
- Ground Floor: Cafeteria and Oncology Waiting Area
- First Floor: Donor Hall, Amenities Desk, Front Lobby,
Cardiac Cath Lab waiting area, Registration waiting area,
Austin’s Playroom and Emergency Room waiting areas,
and the Healthy Lifestyle kiosk
- Second Floor: OR Waiting area
- Third Floor: Critical Care waiting area
- Fourth Floor: Pavilion waiting area
- Fifth Floor: Pavilion waiting area
- Sixth Floor: Pavilion waiting area
Kiosk
Located in the main hospital lobby by registration is available for health information and also provides access to medically relevant websites for information on a variety of health issues.
Main Information Desk
Located at the main entrance, representatives are available to direct you and assist you with any special needs.
Medical Library
Located on the first floor of the hospital near Physical Therapy. The Library's collection ranges from easy to understand books to the latest medical research via the internet.
- Hours:
8 a.m. to 4:30 p.m., Monday through Friday
Public Phones
Telephones are located on the first floor near the Main Entrance, Central Registration area, nursing unit waiting areas, and near the Emergency Department.
Public Restrooms
Restrooms are located on the first floor near the Main Entrance, Physical Therapy and Imaging entrance, Central Registration area, nursing units, and near the Emergency Department.
Room Service Information
At Your Request is an innovative new concept in patient meal services. While striving to achieve the highest level of patient care possible, At Your Request now gives the patient more flexibility.
- With At Your Request, a patient may order a meal when
he or she feels like eating.
- Patients may order up to three meals in advance.
- Family members may take our menu home and place orders
using the outside number provided on the menu.
- Patients receive a complimentary newspaper each morning.
SingSpiration
If you love music and find that it comforts and strengthens you, a bedside hymn could be just the thing for you. Call Volunteer Services at 412-367-6581 and a volunteer singer will honor your request as soon as it can be arranged.
Vending Machines
Vending machines are located on the first floor near the Emergency Department and in the Cafeteria on the ground floor.
Visiting Hours
The hospital has established visiting hours for the comfort of our patients. Physicians or nursing personnel, depending on the patient’s needs, may extend these hours.
- Private and Semi-Private Rooms
Noon to 8:30 p.m.
- Intensive Care
9 to 9:30 a.m.
11 to 11:30 a.m.
1 to 1:30 p.m.
5:30 to 6:30 p.m.
8 to 8:30 p.m.
UPMC Passavant — Cranberry Information
ATM Machine
A PNC bank machine is available in the first floor main lobby across from the registration desk.
Café
The Café is located on the first floor, near Main Entrance. The Café offers breakfast menu, pizza, salads, tasty sandwiches, and grilled items, as well as coffee and a variety of cold drinks.
- Hours:
6:30 a.m. to 4:30 p.m., Monday through Friday
- Gift shop items are also available such as greeting cards.
Concierge Services
Located in the main lobby of the hospital, Concierge Services is available for you and your family Monday through Friday, 9 a.m. to 7 p.m. and Saturday 7 a.m. to 3 p.m. Concierge may help you with listings of local restaurants, hotels, shopping in the area, local church schedules, driving directions, dry cleaning needs, stamps, notary services, and transportation information.For urgent non-medical needs after hours (accommodations, meals, etc.) please contact any staff member.
Main Information Desk
Located at the main entrance, representatives are available to direct you and assist with any special needs.
Public Phones
Public telephones are located on the first floor near the Main Entrance, Emergency Department waiting room, and the surgical services waiting room.
Public Restrooms
Public restrooms are located on the first floor near the Main Entrance, Emergency Department waiting room, surgical services waiting room, and nursing unit.
Smoke-Free Environment
To protect our patients, visitors, and staff from the harmful effects of second-hand smoke, smoking is not permitted anywhere on UPMC property. All UPMC hospitals, facilities, and grounds, including parking lots and garages, are smoke-free as of July 1, 2007. UPMC has no designated smoking areas. If you choose to smoke, you cannot do so on the UPMC campus. A patient who smokes does so against our advice and assumes the risk for any consequences.
SingSpiration
If you love music and find that it comforts and strengthens you, a beside hymn could be just the thing for you. Call Volunteer Services at 412-367-6581 and a volunteer singer will honor your request as soon as it can be arranged.
Valuables
The Public Safety Department strongly recommends that patient valuables be taken home or given to a family member. If this is not possible, please ask your nurse to assist you in having your items placed in the cashier’s safe until a family member can retrieve them. The hospital will not take responsibility for lost items.
Vending Machines
Vending machines are located on the ground floor near the elevator lobby.
Visiting Hours
The hospital has established visiting hours for the comfort of our patients. Physician or nursing personnel, depending on the patient’s needs, may extend these hours.
- Private and Semi-Private Rooms
11 a.m. to 8:30 p.m.