Answering Service
UPMC’s Integrated Medical Call Center is staffed by service representatives who are conversant in health care issues and can expertly address the typical questions patients have after-hours, and relay that information according to your instructions.
Fully automated, our Answering Service offers periodic reporting at intervals you specify, along with message tracking and forwarding.
Costs are market competitive with a flat-fee pricing strategy to allow for consistent monthly budgeting. There are no extra costs for faxing, call outs, or other services. Problem resolution is handled through an escalation procedure that makes the management staff reachable 24 hours a day, seven days a week.