UPMC Hospital Financial Services
UPMC Hospital Financial Services helps patients with all questions related to hospital bills. Business hours at the Hospital Financial Services office are 8 a.m. to 6 p.m., Monday through Friday. To speak with a customer service associate, please call 412-432-5500 or toll-free 1-800-854-1745.
Reasons to contact the Central Billing Office
- for help understanding a billing statement
- to establish a payment plan for an outstanding balance
- to make a payment or discuss payment options
- to request an itemized statement
Insurance Coverage
It is suggested that you discuss your coverage with your insurance carrier before seeking treatment. Please confirm the extent of your medical insurance coverage and find out if your insurance is accepted at UPMC facilities. It is important to note that you are responsible for any and all charges not paid by the insurance carrier.
Payment Options
- UPMC accepts personal checks and most major credit cards, including MasterCard, Visa, American Express, and Discover. When making a payment, complete the information that is required on the remittance stub located at the bottom of your statement.
- You may pay your bill on-line. Visit http://PayBill.upmc.com.
For help making a payment, contact our Customer Service department.
Payment Plans
If you are unable to pay your entire balance at one time, UPMC will work with you to establish a payment plan. The minimum payment required to set up an installment or payment plan is $15. For more details, please contact Customer Service at 412-432-5500 or toll-free at 1-800-854-1745.
Financial Assistance
If you have financial difficulties or cannot afford to pay your balance, you may be eligible for the UPMC Financial Assistance Program. For more information about financial assistance, please contact our Customer Service Department or click here to visit our Financial Assistance web page.