Cultural Competency Initiative

Differences are barriers only if you allow them to be.

Here at UPMC, we're committed to delivering a quality, culturally competent health care experience.

We're preparing our workforce to inclusively address the diverse needs of patients, families, and communities.

Inclusion Training and Resources

UPMC's hospitals, facilities, and divisions use the training materials and resources below to ensure that our employees are culturally appropriate in their interactions with patients, their colleagues, and the general community.

Inclusion of people of all:


Cultures, ethnicities, and national origins
Faiths and belief systems


  • Disabilities Resource Center (PDF) includes the following information:
    • Disability Awareness Program
    • Effective Communication for Patients and Visitors who are Deaf, Deaf-Blind, or Hard of Hearing
    • Sign Language Interpreter
    • ManageABILITY
    • Service Animal Training


Celebrating Cultural Diversity

Throughout UPMC, we not only train employees to be culturally competent, we also celebrate our cultural diversity.

Every month, the UPMC Center for Engagement and Inclusion and Employee Partnership Council share educational materials from our Cultural Competency Series with all UPMC staff.

These materials range from stories of how our employees have championed inclusion to informational articles accompanying multicultural months like:

  • Black History Month
  • Women's History Month
  • LGBTQI Pride Month
  • Asian/Pacific Islander Heritage Month
  • Hispanic/Latino Heritage Month

During Dignity & Respect Month in October, departments throughout UPMC hold multicultural food celebrations to enjoy and discuss employees’ unique heritages.

Our hospitals’ cafeterias even serve specialty dishes from some of our employees’ diverse places of origin, including Jamaica, India, and Morocco.


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