Customers — The 4C Integrated Inclusion Strategy

We are focused on ensuring that our patients and health plan members have access to culturally competent, quality health care and information that encourages healthy lifestyles.

Learn how UPMC is working to better serve its customers below.

Culturally Competent Care

UPMC provides care that is accessible to patients and families of all cultural backgrounds, abilities, generations, and beliefs.

» Find out more about our Cultural Competency initiative.

Health Information

All UPMC hospitals and facilities offer information, events, and programs that enable patients and their families to live healthy lifestyles.

» Learn about our Healthy Communities initiative.
» Learn more about UPMC's hospitals, outpatient centers, and other facilities.
» Find out more about the health insurance options offered by UPMC Health Plan.

Quality Care

The UPMC Center for Inclusion works with the Donald D. Wolff Jr. Center for Quality, Safety, and Innovation at UPMC to ensure that UPMC is a national leader in addressing the diverse needs of patients.

» Read UPMC’s Patient Rights and Responsibilities, which protects the interests and promotes the well-being of our patients.

Financial Support

UPMC supports those in difficult economic circumstances and provides them with health care regardless of their ability to pay.

» Find out more about financial assistance for UPMC medical care.

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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Medical information made available on UPMC.com is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, UPMC.com is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

For UPMC Mercy Patients: As a Catholic hospital, UPMC Mercy abides by the Ethical and Religious Directives for Catholic Health Care Services, as determined by the United States Conference of Catholic Bishops. As such, UPMC Mercy neither endorses nor provides medical practices and/or procedures that contradict the moral teachings of the Roman Catholic Church.

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