The 4C Integrated Inclusion Strategy

From bolted on to built-in.

The mission of the UPMC Center for Engagement and Inclusion is to ensure that inclusion is integrated into the day-to-day activities and processes at all UPMC hospitals, facilities, and divisions.

The Four Cs

To guide our inclusion strategies and initiatives, we focus on four general areas, the four Cs:

  • Customers
    We are focused on ensuring that our patients and health plan members have access to quality, culturally competent health care and information that encourages healthy lifestyles.
  • Community
    We are partnering with educational and community organizations, as well as suppliers, to promote dignity and respect, healthy communities, workforce development, and entrepreneurship in communities where we live and work.
  • Culture
    We are focused on creating an inclusive workplace that encourages collaboration, fosters employee engagement, and promotes healthy living.
  • Company
    As an industry leader, we recruit, develop, and retain our most important assets — our people.

Collaborating on Inclusion

To integrate the 4C strategy throughout the UPMC system, we work collaboratively with leaders and staff to develop inclusion initiatives appropriate for each hospital, facility and division.

The CEOs of every hospital and division annually update the UPMC Board Inclusion and Diversity Committee on their progress in integrating inclusion, dignity and respect, and cultural competence. 

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