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UPMC SMS Help Twilio is a cloud communications company which allows SMS text communications to be sent outside of the UPMC network. UPMC utilizes Microsoft Dynamic CRM Communication Module for SMS text communication.

SMS text communications are required by the Integrated Operations Center (IOC) as part of the Service Excellence Communications process. The IOC communicates unplanned IT incidents on a daily basis 24x7x365 to Executives, CIOs/Hospital/Facility Leads, Application and Infrastructure Leads, and Support Groups. This solution allows communication of these incidents even if the UPMC network is unavailable.

For further details, please review the IOC Unplanned Incident Process.

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, gender identity, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.

Medical information made available on is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

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