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Donald D. Wolff, Jr. Center for Quality, Safety,
and Innovation

The Donald D. Wolff, Jr. Center for Quality, Safety, and Innovation at UPMC provides quality improvement leadership, education, and support infrastructure to health care professionals across the system. The Center’s mission is to help ensure that UPMC provides the best possible patient care by increasing the pace of improvements in quality and disseminating best practices throughout the health system.

Contact the Donald D. Wolff, Jr. Center for Quality, Safety and Innovation at UPMC.


The Donald D. Wolff Jr. Center for Quality, Safety, and Innovation is staffed by trained professionals who provide expertise and leadership in assessing, developing, implementing, and improving care delivery processes. The Center partners with hospital leadership and staff to identify tools and techniques that can help to solve the problems inherent in health care delivery environments.

These innovations include:

  • Transforming Care at the Bedside (TCAB)
  • Condition Help
  • Patient-controlled liberalized diet
  • Patient flow improvement


Our improvement specialists partner with facility leaders to identify barriers that stand between patients and excellent care, then help redesign care delivery processes. Our efforts focus on the organization's operational and safety goals, as well as supporting local leadership for quality improvement projects at their facilities.


Education staff and leadership across the health system is one of the Center's key functions. It is accomplished many ways, including:

Learning communities: Launched to provide system-wide educational opportunities on the topics of TCAB and patient flow, these communities provide forums in which leaders may teach new care delivery approaches and skills, share ideas, and foster the spread of successful work redesign processes.

The Quality Symposium: The symposium explores quality care topics through expert lectures, learning laboratories, and poster sessions. The Center sponsors the annual symposium, which is attended by more 400 UPMC physicians, nurses, managers, administrators, and guests.

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Pittsburgh, PA, USA