Welcome
On behalf of UPMC, it is our pleasure to invite you to the 2008 Dr. Loren Roth UPMC Quality and Patient Safety Symposium, to be held Friday, Sept. 26, at the Hyatt Regency Pittsburgh International Airport. We have renamed our quality symposium to honor Loren Roth, MD, MPH, UPMC’s former senior vice president for Quality Care and chief medical officer. Dr. Roth has been a driving force behind quality improvement efforts at UPMC, as well as a key supporter of this symposium. It is fitting that we celebrate Dr. Roth’s legacy each year when we gather to address our quality care initiatives.
Our theme for this year’s symposium is “An Extraordinary Experience Every Time.” From the patient’s perspective, quality health care means more than simply clinical best practices. Everything about the patient’s experience, from the first encounter with our staff at admission to the way his or her family members are treated, must be extraordinary. And this high level of quality must be provided to every patient, every time; there can be no exceptions. Our team of experts today will explore these concepts through lectures, learning laboratories, and poster presentations, providing a well-rounded view of the essentials of an extraordinary patient experience.
We are pleased to welcome our friend and colleague, Alan Green, as the symposium’s keynote speaker. Mr. Green formerly served as senior vice president for administration and operations of the UPMC Physician Services Division, which employs thousands of doctors in academic faculty, community-based, and emergency department physician practices. He devoted his career to the management of sophisticated health care operations in both hospital and physician office settings. Recently Mr. Green spent significant time as a UPMC hospital patient himself, giving him first-hand knowledge of the patient’s perspective. He is eager to share his unique insights on the challenges of delivering extraordinary patient experiences in today’s complex, demanding health care environment.
As UPMC builds the hospital of the future, we are committed to ensuring that the right patient gets the right care, at the right time, in the right way, every time. We applaud the efforts of UPMC professionals to continue to enhance the experience of our patients by creating new and improved ways to deliver services of the highest quality, at every stage of every patient’s relationship with us. We look forward to seeing you at the symposium.
Elizabeth B. Concordia
Executive Vice President, UPMC
President, Hospital and Community Services Division
Marshall Webster, MD
Executive Vice President and Chief Medical Officer, UPMC
President, Physician Services Division
Tami Merryman
Chief Quality Officer, UPMC
The University of Pittsburgh, as an educational institution and as an employer,
values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Accordingly, the University prohibits and will not engage in discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, disability, or status as a disabled veteran or a veteran of the Vietnam era. Further, the University will continue to take affirmative steps to support and advance these values consistent with the University's mission. This policy applies to admissions, employment, access to and treatment in University programs and activities. This is a commitment made by the University and is in accordance with federal, state, and/or local laws and regulations. For information on University equal opportunity and affirmative action programs and complaint/grievance procedures, please contact: William A. Savage, Assistant to the Chancellor and Director of Affirmative Action (and Title IX and 504 Coordinator), Office of Affirmative Action, 901 William Pitt Union, University of Pittsburgh,
Pittsburgh, PA 15260, (412) 648-7860.