Communication

  • Considers and responds appropriately to the diverse needs, feelings, and capabilities of fellow employees, patients/families, and customers
  • Engages in clear, convincing, and constructive communication with colleagues, when applicable
  • Effectively expresses ideas verbally and in writing
  • Actively listens and treats fellow employees, patients/families, and customers with respect in conversation
  • Keeps fellow employees, patients/families, and customers adequately informed, providing updates when appropriate
  • Selects/uses appropriate communication methods