Frequently Asked Questions - Internal

General Information

Job Search

Apply

Personal Profile


General Information

What is the recommended web browser?

Our application is compatible with most major web browsers. If you continue to experience application issues, try restoring your browser to its default settings and temporarily disable all pop-up blockers.

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My session timed out. Why?

Time Limit
Your application session may have been inactive for 60 minutes or longer. Our system sends a notification after 40 minutes of idle time, alerting you that your session will time out upon 60 minutes of inactivity. If this happens, click "Ok" in the dialogue box to remain logged in. If your session times out at 60 minutes idle, you will need to log back in to your account.

Back Button/Navigation Features
When navigating our site, we recommend using the "Back to prior page" link, located at the top, left-hand side of the screen. Using your browser's back button can cause your session to expire.

When applying within a specific job posting, feel free to use the step-by-step navigation pane, located at the top, center of the page to navigate between various application stages. You will receive navigation access within the pane to review and edit information, as you successively proceed through the application process. You will not be able to skip ahead to upcoming sections if you have not initially completed the preceding stages.

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Can I submit a paper resume?

Sorry! We only accept electronic applications and resumes. If you require assistance with our application, please contact us.

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Is there an "Email to Friend" feature for open job positions?

Thanks for your willingness to help spread the word about our career openings! Certain positions on the internal careers site are posted exclusively for current UPMC employees. Friends who are external applicants will be unable to access these postings, as they do not have internal credentials.

Currently, there is not an "Email to Friend" feature housed within our internal careers site. We recommend visiting our external site to use the share feature, located at the bottom, right-hand side of every job description. Positions posted here, are available for external candidates to apply.

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Job Search

I am having difficulty finding a specific job posting.

Specifying your job search criteria is easy! Under the "Advanced Search" tab, please note three search classifications: Job Field, Location, and Organization. For each of these categories, we have designed a series of drop down menus to help you better refine your unique search preferences.

Did you know you can search using multiple specifications, simultaneously? Simply use the respective "Add" feature, located under each category search pane.

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What is a Saved Search?

The "Saved Search" feature allows you to store job search criteria for review at a later time. This resource is a great tool for keeping up to date on your search over time. This feature is designed to store up to five Saved Searches at a time! Once this limit is reached, you will need to delete older Saved Searches, in order to store new search criteria. To access your saved searches click "My Saved Searches" section under the "My Jobpage" tab.

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How can I bookmark jobs of interest?

When searching our jobs, you can click "Add to Cart" to easily save and return to jobs that interest you. Your job cart will maintain these positions as they remain open from each of your sessions.

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Apply

How do I know if I'm eligible for a transfer?

UPMC offers a wide variety of career growth opportunities. While you are exploring new openings, take a moment to ensure you meet the below transfer eligibility requirements as outlined in the Recruitment and Selection policy:

Please Note: The criteria in 1 and 2 can be waived if you are a temporary employee, casual employee or have documented approval from your immediate supervisor granting permission to transfer earlier than the established guidelines. Your supervisor may be contacted by Talent Acquisition to obtain this permission.

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Why did my resume/file attachment fail to upload?

Your resume might have failed to upload for any of the following reasons:

Please refer to the "Tips" side bar for additional assistance.

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Where can I locate previously uploaded resumes?

Our system underwent an exciting upgrade on 12/10/15! Resumes uploaded prior to this date are no longer accessible for use in new applications. Please upload a new resume in order to proceed in our current application process.

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How do I remove an uploaded resume or cover letter?

Once uploaded, you will be unable to remove resumes and cover letters, as they may be linked with submitted applications that are still in consideration. Understanding that you may want to upload documents tailored for specific positions, we have updated our system, and you can now upload up to 20 attachments!

TIP: Consider uploading your resume and cover letter in a single document to maximize your uploading capabilities. Each uploaded attachment may include up to 5 MB of data.

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I would like to edit a resume and application I have previously submitted for a position. How can I do that?

Once you successfully apply for a specific position, your submissions will be saved under the "My Jobpage" tab. Under each specific job listing, there should be a "View/Edit Submission" link, where you will be able to make changes to your application or resume while the job requisition remains posted. When it is no longer posted, this link will change to read "View Submission". At this point, you will be unable to make any edits.

To facilitate your job search, we strongly recommend reviewing your information for accuracy before submitting your application! Limiting the number of edits will expedite the application review process.

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What if I am unable to complete my application in one session?

We strongly encourage you to complete your entire application in one session. However, if you are unable to do so, you can exit out at any stage in the application process. Your information will be saved in draft form for you to complete at a later time. Please note, drafts will only be available if the position remains available. Once a position is filled, related drafts will no longer be accessible.

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Why did some of my resume not default correctly into the application?

While attempting to automatically populate certain resume information into the application section, some resume formats are not as compatible with our technology as others. Please review all populated information for accuracy before submitting your application!

TIP: For increased legibility, feel free to manually organize data within application stages where larger amounts of text have been populated (e.g., the "Responsibilities" category in the "Qualifications" stage). You will have a chance to review the information at the end of the application process to ensure proper formatting!

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How will I know that I have successfully submitted my application?

Once you agree to the terms and conditions of the application and click the "Submit" button, your application is complete! You should receive a confirmation notice on the screen that your application has been successfully submitted, as well as a confirmation email sent to your noted email address.

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Am I able to apply to the same job posting twice?

Once you apply to a specific job posting, you will be unable to apply for the same position again. We encourage you to check back often! We are posting new and exciting positions every day.

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What should I expect to happen after I submit my application?

Once your application has been submitted, you will receive a confirmation email verifying that we have received it. Our recruitment team will review your application and assess your qualifications as they pertain to the position. If we feel you are a good fit, you will be contacted for further screening/interviewing.

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How can I check on the status of my applications?

Click "My Submissions," located under the "My Jobpage" tab. Here, you will be able to review information pertaining to "Job Posting," "Job Status," and "Submission Status," for your applications.

The following definitions explain terms associated with monitoring your applications:

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How can I contact Talent Acquisition regarding a position?

Should we feel that you are a good fit for one of our available positions, a member from our recruitment team will reach out to you. However, due to the large volume of inquiries we receive, we do not respond directly to each applicant. To check the status of your submissions, sign in to your applicant account, and click "My Submissions" located under the "My Jobpage" tab.

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Personal Profile

How do I update personal information (e.g., cell phone number) if there is not an edit option within the application?

As an internal applicant, you will need to update personal information through the MyHub platform.

To access your personal profile:

  1. Log into MyHub
  2. Click the "Human Resources" tab
  3. Locate "My Profile" on the left hand side of the screen
  4. Click "View/update personal information" to make changes within your profile

Please be patient. Profile adjustments may take up to 24 hours to be reflected in your applications. The good news? A change to your personal profile will update general information in all currently submitted applications!

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