Health Services Division Administrative Fellowship in Allegheny County

The two-year health services division administrative fellowship provides exposure to all aspects of hospital and physician practice operations and management. It's ideal for those who wish to pursue a career in health administration.

Year I: Core Functional and Elective Rotations — Allegheny County

Fellows spend their first year rotating with the executive management team at UPMC Presbyterian Shadyside, consistently ranked among America's best hospitals by U.S. News and World Report, as well as other HSD executives in both hospital and physician practice operations.

UPMC Presbyterian Shadyside is the flagship hospital of UPMC, and serves as the centralized hub for a wide array of advanced tertiary and community care services. UPMC Presbyterian Shadyside operates on two campuses located approximately two miles apart — known respectively as the “Oakland Campus” and the “Shadyside Campus.” Each of these campuses maintains a distinct personality and purpose within the UPMC organization, and serves a vital role in the communities it serves.

Throughout rotations, fellows will gain structured experience in the areas of Hospital Operations, Physician Practice Management, Revenue Cycle, Budgeting, and Finance.

​Core Rotation:

​Exposes Fellows To:

​Clinical Operations & Ancillary Services

​Important clinical issues and key components of clinical operations, such as:

  • Service line development
  • Clinical staffing
  • Patient care initiatives
  • Physician relations
  • Process improvement
  • Conflict resolution
  • Ambulatory Operations

​Leading hospital operations with the president of UPMC Presbyterian Shadyside serving as the preceptor. Includes projects in the areas of:

  • Transplant
  • Pre-hospital services
  • Trauma services
  • Care management
  • Quality
  • Physician relations

​Experience in the many facets of nursing operations and administration, including:

  • Capacity management and patient throughout
  • Performance and productivity
  • Strategic initiatives focused on quality and patient satisfaction to impact value-based purchasing
Physician Practice Management

​Important aspects of physician practice management within the UPMC Physician Services Division, such as:

  • Primary and Speciailty Care Rotations
  • Physician recruitment and contracting
  • Medical research
  • Hospital and physician practice coordination of services
  • Hospital-based clinics and physician practice management
Support Services Administration

​Projects that address the current needs of support services administration in key support services areas, such as:

  • Facilities planning
  • Housekeeping
  • Maintenance
  • Construction
  • Dietary services

​Important clinical issues and key components of clinical operations, such as:

  • Quality program reporting
  • Patient experience
  • Infection prevention
  • Pay-for-performance/Meaningful Use

​An introduction to many important aspects of financial management for an Integrated Delivery & Finance System, such as:

  • Revenue cycle
  • Patient access
  • Care management
  • Health information management
Human Resources

​An overview of human resource functions in the following key areas:

  • Physician Services
  • Physician Compensation
  • Talent Acquisition/Recruitment
  • Compensation
  • Benefits
  • Presbyterian/Shadyside Hospital HR
  • Work Partners
  • HRIS
  • Legal
  • Legal – Physician Services

Elective Rotation:

​Exposes Fellows To:
Insurance Services Division

​Exposure to the principles of health insurance operations, such as:

  • Population health management
  • Shared savings programs
  • Integrated delivery and health finance system
  • Benefit management
Community Provider Services

Exposure to many pre- and post-acute care services, including:

  • Home care services
  • Senior services
  • Ancillary services
  • Rehabilitation services
International & Commercial Services Division ​Participate in the development and management of a global health brand with a focus on:
  • Global health management
  • Business development
  • International business and strategic planning models
  • Clinical services management
  • National security and public health

​Exposure to oncology specific clinical operations, including:

  • Business development and joint Ventures
  • Physician relations
  • Oncology care
  • Hospital-based clinic management
  • Capital planning process
Chief Medical and Scientific Office

​Participate in the development of new models of patient care, including:

  • Bundled payment models
  • Evidence-based care clinical pathways
  • Population health management
  • Telemedicine

Other opportunities approved by Fellowship Directors based on interests.

Project Examples

Examples of projects, roles, etc. that administrative fellows may work on include:

  • Conducting process and workflow improvement studies
  • Coordinating various task forces
  • Serving a variety of analytical roles
  • Establishing new clinics
  • Assisting with the implementation quality-of-care improvement initiatives
  • Assisting with the integration of clinical departments across campuses
  • Exposure to financial analyses
  • Championing various projects with senior leadership

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Year II: Flexible Year — Health Services Division Fellowship

The second year of the fellowship allows more flexibility in satisfying career objectives with an emphasis on gaining direct associate management experience.

Based on the organization’s needs, fellows may have opportunities in the following:

  • Extended or additional rotations
    • Planning and marketing
    • Information systems
    • Health information management
    • Human resources
    • UPMC Health Plan/managed care
    • International and Commercial Services Division
  • Project work as assigned by the chief executive officer, chief operations officer, or other members of senior management
  • Department management

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Supplemental Learning Opportunities

The following training and development courses will be offered to provide exposure to key areas of human resource management:

  • Journey to Management
  • New Manager Training - Physician Services
  • Communicating for Leadership Success
  • Strategic Performance Management
  • Fraud: Define, Deter, Detect
  • Generations in the Workplace
  • Addressing Poor Performance
  • Resolving Workplace Conflict
  • Crucial Conversations

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Roles and Expectations — Health Services Division Fellowship

Each fellow is also assigned a preceptor during each rotation. Preceptors are responsible for guidance and progress by:

  • Defining projects
  • Ensuring that fellows' needs are being met
  • Meeting with fellows regularly
  • Providing timely feedback regarding performance and progress

See a list of fellowship advisors and preceptors.

Fellows are responsible for providing their advisors and preceptors with all necessary information to ensure a mutually beneficial experience.

Fellows must also attend the following meetings (in addition to rotation specific meetings):

​Meeting ​How Often
  • ​Rotation preceptor meetings
  • Executive management meetings
  • ​Finance (CFO)/revenue cycle meetings
  • ​Fellowship director meetings
  • Operations council
  • Physician administrator meetings
  • ​Management forum meetings
  • ​Board meetings

Interested in applying for a UPMC fellowship?

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