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Guest Relations Services at UPMC East

Concerns may arise during a hospital stay. Your nurse and the nursing unit director are available to address your concerns and should be your first point of contact. When other departments are involved, they can reach the appropriate director to resolve the issue.

UPMC prides itself on providing quality care to patients. If a patient believes his or her concerns about care or safety have not been addressed, please call Guest Relations at 412-357-3800.

UPMC East will make every effort to respond in a prompt and fair manner to address your concerns. Additionally, complaints can further be addressed to the Pennsylvania Department of Health at 1-800-254-5164, or with the Joint Commission at 1-800-994-6610.

Billing questions and issues requiring clarification of the billing process are managed by Patient Business Services. For questions or comments about your bill, call Patient Business Services at 1-800-854-1745.

UPMC East provides the following assistance to all patients and their families. You can contact Guest Relations at 412-357-3800 for assistance with these services:


  • Referrals to taxi services
  • Bus schedules
  • Driving directions

Dining & Accommodations Referrals

  • Listing of area restaurants and hotels

Personal & Community Services

  • Referrals to area notary services
  • Spiritual care
  • Pet therapy
  • Interpreter services
  • Flowers and gifts

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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For UPMC Mercy Patients: As a Catholic hospital, UPMC Mercy abides by the Ethical and Religious Directives for Catholic Health Care Services, as determined by the United States Conference of Catholic Bishops. As such, UPMC Mercy neither endorses nor provides medical practices and/or procedures that contradict the moral teachings of the Roman Catholic Church.

Pittsburgh, PA, USA