Guest Relations Concierge Services at UPMC East
Concerns may arise during a hospital stay. Your nurse and the nursing unit director are available to address your concerns and should be your first point of contact. When other departments are involved, they can reach the appropriate director to resolve the issue.
UPMC prides itself on providing quality care to patients. If a patient believes his or her concerns about care or safety have not been addressed, please call Guest Relations at 412-357-3800.
UPMC East will make every effort to respond in a prompt and fair manner to address your concerns. Additionally, complaints can further be addressed to the Pennsylvania Department of Health at 1-800-254-5164, or with the Joint Commission at
Billing questions and issues requiring clarification of the billing process are managed by Patient Business Services. For questions or comments about your bill, call Patient Business Services at 1-800-854-1745.
UPMC East provides concierge services which are available to all patients and their families. Our concierges help to make each patient and family member feel welcome at UPMC East.
You can contact a concierge at 412-357-3800 for assistance with the following:
- Taxi or shuttle service
- Bus schedules
- Driving directions
Dining & Accommodations
- Referrals & reservations
- Accessing the café, guest tray service, or Crazy Mocha coffee shop
- Take out and delivery menus
Personal & Community Services
- Notary services
- Spiritual care
- Pet therapy
- Music therapy
- Interpreter services
- Flowers and gifts
- Shopping information