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Guest Relations Services at UPMC East

Concerns may arise during a hospital stay. Your nurse and the nursing unit director are available to address your concerns and should be your first point of contact. When other departments are involved, they can reach the appropriate director to resolve the issue.

UPMC prides itself on providing quality care to patients.

If a patient believes we have not addressed his or her concerns about care or safety, please call UPMC East Guest Relations at 412-357-3800. We will make every effort to respond in a prompt and fair manner to address your concerns.

Additionally, complaints can further be addressed by the:

  • Pennsylvania Department of Health at 1-800-254-5164
  • Joint Commission at 1-800-994-6610

Guest Relations Services

UPMC East provides the assistance to all patients and their families.

Contact Guest Relations at 412-357-3800 for these services:


  • Referrals to taxi services
  • Bus schedules
  • Driving directions

Dining and Accommodations Referrals

  • Listing of area restaurants and hotels

Personal and Community Services

Billing Questions

We are here to help with your billing questions and concerns. Please call UPMC Patient Financial Services Center or UPMC Customer Service or visit our Paying My Bill site to learn more about the services we offer, such as payment plans, price estimates, and Financial Assistance.

  • UPMC Patient Financial Services Center: 1-800-371-8359
  • UPMC Customer Service: 1-844-591-5949

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, gender identity, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.

Medical information made available on is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

Pittsburgh, PA, USA |