During Your Stay at UPMC McKeesport

Bank Machines (ATMs)

An ATM bank machine is located on the first floor of the Shaw Building near the Gift Shop.

Gift Shop

Located on the first floor of the Prescott Building, the gift shop offers a variety of gifts, magazines, and snacks.
Monday through Friday, 10 a.m. to 5 p.m.
Saturday, 10 a.m. to 2 p.m.
Sunday, noon to 4 p.m.

Hearing Assistance

If you have impaired hearing, amplified phone receivers and TDD (Telecommunications Device for the Deaf) are available. Please ask your nurse for assistance or call the Care Management Department at 412-664-2380.

UPMC McKeesport provides assistance to patients with impairment of speech, hearing, or vision. “Deaf Talk,” a telecommunication device, is used for anyone who is deaf and in need of an interpreter. Deaf Talk is available by calling the Care Management Department, the social worker on-call, or the nursing supervisor at 412-664-2070. For those who need a language interpreter, adaptive hearing equipment is available, 24 hours a day, for your use while you are a patient in our facility. Items available are:

  • Assistive listening devices (amplified head set or Pocket Talker)
  • Amplified receiver for the telephone
  • Closed caption for the television
  • Telecommunication Device for the Deaf (TDD/TTY)

Language Interpreter

We provide language interpreter services through a special telecommunication phone with access to 150 different languages. This service is available by:

  • Calling the Care Management Department at 412-664-2380
  • Calling the on-call social worker at 412-664-2000
  • Paging the social worker, or by paging the nursing supervisor

Lost and Found

You are responsible for your personal belongings and valuables. Please leave all valuables — such as jewelry, large amounts of cash, and sentimental items — at home. If it is absolutely necessary to secure your belongings until someone can take them home for you, we strongly advise you to deposit them in the hospital's safe. To make arrangements, please ask your nurse.
Any personal items found throughout the hospital are turned over to Patient Relations for safe-keeping until they are claimed. To inquire about a lost and found item, call 412-664-2005.

Palliative Care

Palliative care services are offered for those who are dying, as well as those suffering from life-limiting illness. The service emphasizes relief from pain and other distressing symptoms; integration of physical, psychological, and spiritual aspects of patient care; and the development of a support system, both to help patients live as actively as possible until death and to help the family cope during the patient’s illness and in bereavement.
To request palliative care services, please speak with your nurse or doctor.

Pastoral Care

Pastoral Care arranges pastoral visits for patients who want spiritual support. To arrange for a visit from your pastor or the hospital chaplain, please ask your nurse or call 412-664-2057.
An interfaith chapel is located on the first floor of the Shaw Building.

Patient Relations

During a hospital stay, concerns may arise. Your nurse and the nursing unit director are available to address your concerns and should be your first point of contact. When other departments are involved, the appropriate director can be reached in order to find a solution to the problem.

Patient Relations is available to assist when resolution of an issue cannot be accomplished with the nurse or unit director. Patient Relations’ phone number is 412-664-2005. Billing questions and issues requiring clarification of the billing process are managed by Patient Business Services. For questions or comments about your bill, call Patient Business Services at 1-800-854-1745.

Concerns may be submitted to the Pennsylvania Department of Health, Division of Acute and Ambulatory Care, Health and Welfare Building, P.O. Box 90, Harrisburg, PA, 17108-0090. The phone number is 1-800-254-5164.

UPMC McKeesport is accredited by the Joint Commission. If the patient believes his or her concerns about care or safety have not been addressed by the hospital, the patient may contact The Joint Commission’s Office of Quality Monitoring by phone at 1-800-994-6610, or by e-mail at complaint@jointcomission.org.

Patient Rights and Responsibilities

At UPMC, service to our patients is our top priority. Please take a moment to review our system-wide Patient Rights and Responsibilities adopted to protect the interests and well-being of our patients.

Telephone

Telephones in all patient rooms are available for use at a fee of $5 per day, and are activated by calling 412-664-2700. If you have impaired hearing, amplified phone receivers and TDD (Telecommunications Device for the Deaf) are available. Please ask your nurse for assistance. The $5 fee includes both telephone and television.

Television

Television service in patient rooms must be activated to use. To activate television service, dial 412-664-2700 and follow the voice prompts. A daily charge of $5 per day will be assessed to your home telephone bill or a credit card. This charge includes cable television. The $5 fee includes both telephone and television.

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