Resource​s for Patients and Visitors at UPMC Mercy

An important part of the care we provide at UPMC Mercy is to help our patients and their families become familiar with the services and amenities that are available at our hospital during their time here.

Find information:


UPMC Mercy has several different elevators. Many times you will receive directions to use a specific colored elevator.

  • Orange — main tower elevators.
  • Purple — elevators across the bridge from the parking garage.
  • Yellow — elevators behind the cafeteria.
  • Green — glass elevators immediately next to the main entrance near the gift shop.

Information Desks

Main information desk

The main hospital information desk is on the ground floor, near the gift shop and green elevators

The hours of operation are from 11 a.m. until 5 p.m.

Outside these times, you can call the operator by dialing “0” or calling 412-232-8111 from the tan phone located near the information desk. 

Parking information desk

Parking operations' information desk is on the first floor, across from the walkway to the garage.

An attendant is available from 5 a.m. until 9 p.m. 

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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