​During Your Stay at UPMC Mercy

Hospital Services

On this page:

Special Needs and Communication Assistance

At UPMC Mercy, we strive to accommodate all of our patients’ and visitors' special needs or physical challenges.

For people with impaired hearing or communications needs, we offer:

  • Sign language interpreters
  • Amplified phone receivers and TDD (telecommunications devices for the deaf)
  • Closed-captioned television
  • Printed educational materials
  • Language interpreters/translators

If you have any concerns, please talk with your nurse or the head nurse on the nursing unit.

Visit the UPMC Disabilities Resource Center for more information about our special needs services.

Top of page

Lost and Found

You are responsible for your personal belongings and valuables. Please leave all valuables — such as jewelry, large amounts of cash, and sentimental items — at home.

If it is necessary to secure your belongings until someone can take them home for you, we strongly advise you to contact security to have them collected, inventoried, and secured. To make arrangements, please coordinate with your nurse.

Any personal items found throughout the hospital are turned over to the Security Department for safekeeping until claimed. To inquire about a lost item, call 412-232-7998.

Top of page

Spiritual Care

For information about spiritual care at UPMC Mercy, please call 412-232-8198.

Top of page

Palliative Care

We offer palliative care services for patients who are dying, and those with life-limiting illnesses.

The service emphasizes:

  • Relief from pain and other distressing symptoms.
  • Integration of physical, psychological, and spiritual aspects of patient care.
  • Development of a support system to help patients live as actively as possible.
  • Assisting the family to cope during the patient's illness and in bereavement.

For more information, please visit the UPMC Palliative and Supportive Institute.

Top of page

UPMC Mercy Health Center Pharmacy

Location: 1st floor
​Hours: Monday through Friday: 9 a.m. – 5 p.m.
Closed weekends and holidays
Phone: ​412-232-7672 – call for refills
​Fax: ​412-232-3177

Learn more about the  UPMC Mercy Health Center Pharmacy on our pharmacy services site or view the Mercy Pharmacy Panel Card for answers to your frequently asked questions.

Top of page

Additional UPMC Patient Resources

Find more information in our general patient resources section to help you prepare for your stay at UPMC Mercy.

  • Pain control: Your nurses and doctors will work with you to help alleviate or control your pain levels during your stay.
  • Organ donation: Learn more about becoming an organ or tissue donor.
  • Discharge planning: Your nurse will work with you and your family to plan your discharge from UPMC Mercy.
  • UPMC Patient Relations: You may have concerns during your stay at UPMC Mercy. You can contact the Patient Relations Department of Mercy at 412-232-7204.
  • Patient Rights and Responsibilities: Please take a moment to review our system-wide Patient Rights and Responsibilities adopted to protect the interests and well-being of our patients.

Top of page

UPMC | Affiliated with the University of Pittsburgh Schools of the Health Sciences | Supplemental content provided by Healthwise, Incorporated. To learn more, visit www.healthwise.org

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, gender identity, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.

Medical information made available on UPMC.com is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, UPMC.com is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

Pittsburgh, PA, USA | UPMC.com