​During Your Stay at UPMC Mercy

Hospital Services

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Special Needs and Communication Assistance

At UPMC Mercy, we strive to accommodate all of our patients’ and visitors' special needs or physical challenges.

For people with impaired hearing or communications needs, we offer:

  • Sign language interpreters
  • Amplified phone receivers and TDD (telecommunications devices for the deaf)
  • Closed-captioned television
  • Printed educational materials
  • Language interpreters/translators

If you have any concerns, please talk with your nurse or the head nurse on the nursing unit.

Visit the UPMC Disabilities Resource Center for more information about our special needs services.

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Lost and Found

You are responsible for your personal belongings and valuables. Please leave all valuables — such as jewelry, large amounts of cash, and sentimental items — at home.

If it is necessary to secure your belongings until someone can take them home for you, we strongly advise you to contact security to have them collected, inventoried, and secured. To make arrangements, please coordinate with your nurse.

Any personal items found throughout the hospital are turned over to the Security Department for safekeeping until claimed. To inquire about a lost item, call 412-647-3636.

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Spiritual Care

For information about spiritual care at UPMC Mercy, please call 412-232-8198.

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Palliative Care

We offer palliative care services for patients who are dying, and those with life-limiting illnesses.

The service emphasizes:

  • Relief from pain and other distressing symptoms.
  • Integration of physical, psychological, and spiritual aspects of patient care.
  • Development of a support system to help patients live as actively as possible.
  • Assisting the family to cope during the patient's illness and in bereavement.

For more information, please visit the UPMC Palliative and Supportive Institute.

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UPMC Mercy Health Center Pharmacy

Location: 1st floor
​Hours: Monday through Friday: 9 a.m. – 5 p.m.
Closed weekends and holidays
Phone: ​412-232-7672 – call for refills
​Fax: ​412-232-3177

Learn more about the  UPMC Mercy Health Center Pharmacy on our pharmacy services site or view the Mercy Pharmacy Panel Card for answers to your frequently asked questions.

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Additional UPMC Patient Resources

Find more information in our general patient resources section to help you prepare for your stay at UPMC Mercy.

  • Pain control: Your nurses and doctors will work with you to help alleviate or control your pain levels during your stay.
  • Organ donation: Learn more about becoming an organ or tissue donor.
  • Discharge planning: Your nurse will work with you and your family to plan your discharge from UPMC Mercy.
  • UPMC Patient Relations: You may have concerns during your stay at UPMC Mercy. You can contact the Patient Relations Department of Mercy at 412-232-8968.
  • Patient Rights and Responsibilities: Please take a moment to review our system-wide Patient Rights and Responsibilities adopted to protect the interests and well-being of our patients.

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