Addiction Medicine Frequently Asked Questions

Where Do I Go to Request Drug and Alcohol Detoxification Treatment?

You can go directly to UPMC Mercy’s Emergency Department (ED), where specialized professionals are available 24/7 to help anyone seeking detox treatment.


After a thorough and nonjudgmental assessment, we will refer you to a facility that can provide the proper level of care. This could be the inpatient acute medical detox unit at UPMC Mercy or an outpatient program.


For help, call the UPMC Mercy 24-Hour Evaluation and Referral Center at 412-232-8800.

What Happens During Inpatient Detoxification Treatment?

At UPMC Mercy's inpatient detox unit, we tailor a treatment plan to meet your medical and emotional needs.


We use medication therapy to provide a comfortable and safe detox process. Our specially trained doctors and nurses regularly assess you to treat the symptoms of detoxing from drugs or alcohol.


We also offer group and one-on-one therapy throughout your stay.

Can I Have Visitors While in Detox?

No. To maintain the highest standards of patient confidentiality, we do not allow visits at the UPMC Mercy inpatient detox unit.


We do offer family sessions via conference call for comfort and support. Talk to a member of your care team to ask for a family conference call.

What Personal Items Can I Keep During My Stay?

During your stay at the UPMC Mercy detox unit, you can have:

  • Clothing
  • Reading materials
  • Some personal toiletry items

We will provide any toiletries that you can't bring with you to detox.


We don't allow the use of personal electronic devices, including cell phones, during treatment. We may give you limited access so you can retrieve important information, such as phone numbers.

What Happens After I Complete Detox?

Planning for life after detox starts on day one.


A member of UPMC Mercy’s social services team will meet with you to discuss any plans you have for life after detox.


We will assess you throughout treatment to make sure we find the right kind of care for your needs. And we'll work with you to arrange your aftercare plan.


Contact Us About Drug and Alcohol Detox Treatment

To get help for drug or alcohol addiction — or for details about inpatient detox treatment at UPMC Mercy — call 412-232-8800.​

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