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Patient Relations at UPMC Passavant

Concerns may arise during a hospital stay.

Your nurse and the nursing unit director at UPMC Passavant are available to address your concerns. They should be your first point of contact. When an issue or concern involves other departments, they can reach the appropriate director to resolve it.

If your nurse or unit director are unable to resolve your issue, Patient Relations is available to assist.

Contact UPMC Passavant Patient Relations at 412-748-6863.

Billing questions

We are here to help with your billing questions and concerns. Please call UPMC Patient Financial Services Center or UPMC Customer Service or visit our Paying My Bill site to learn more about the services we offer, such as payment plans, price estimates, and Financial Assistance.

  • UPMC Patient Financial Services Center: 1-800-371-8359
  • UPMC Customer Service: 1-844-591-5949

Other Resources if You Still Have Concerns

If you believe we have not addressed your concerns about care or safety, you may contact:

Submit your concerns to:

The Pennsylvania Department of Health, Division of Acute and Ambulatory Care
Health and Welfare Building
P.O. Box 90
Harrisburg, PA 17108-0090

Contact the the Joint Commission’s Office of Quality Monitoring by:

Contact Us

UPMC Passavant–McCandless
9100 Babcock Boulevard
Pittsburgh, PA 15237

UPMC Passavant–Cranberry
1 St. Francis Way
Cranberry Township, PA 16066

To schedule an appointment, call 1-800-533-UPMC or request an appointment online.

Additional Resources

UPMC | Affiliated with the University of Pittsburgh Schools of the Health Sciences | Supplemental content provided by Healthwise, Incorporated. To learn more, visit

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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Medical information made available on is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

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