Concerns may arise during a hospital stay. Your nurse and the nursing unit director are available to address your concerns and should be your first point of contact. When other departments are involved, they can reach the appropriate director to resolve the issue.
Patient Relations is available to assist when resolution of an issue cannot be accomplished with the nurse or unit director. The Patient Relations phone number is 412-367-6863.
Billing questions and issues requiring clarification of the billing process are managed by Patient Business Services. For questions or comments about your bill, call Patient Business Services at 1-800-854-1745.
Concerns may be submitted to the Pennsylvania Department of Health, Division of Acute and Ambulatory Care, Health and Welfare Building, P.O. Box 90, Harrisburg, PA 17108-0090. The phone number is 1-800-254-5164.
UPMC Passavant is accredited by The Joint Commission. If the patient believes his or her concerns about care or safety have not been addressed by the hospital, the patient may contact The Joint Commission’s Office of Quality Monitoring by phone at 1-800-994-6610, or by e-mail at firstname.lastname@example.org.