Before Your Stay at UPMC Presbyterian


Family House, established in 1983, is a nonprofit licensed organization that provides a special "home away from home" for patients and their families who must travel to Pittsburgh for treatment of serious or life-threatening illnesses. By providing a supportive, home-like environment, Family House strives to make a difference in the quality of the families’ lives while they are in Pittsburgh.

Located in the Oakland and Shadyside sections of Pittsburgh, Family House operates four free-standing houses (Family House Shadyside, Family House McKee, Family House Neville and Family House University Place) with a total of 160 guest rooms. For housing information, please call 412-647-7777 or visit the Family House website.

A number of accommodations are available in Oakland. When making a reservation, ask if the hotel offers a discount to UPMC patients and families, and if the hotel provides shuttle service to UPMC’s Oakland hospitals.


If you are coming to the hospital for an inpatient stay, please report to the Admissions Office on the first floor of UPMC Presbyterian or the Admissions Office in the 7 Main lobby at UPMC Montefiore. Bring your insurance card and any necessary paperwork.

Advance Directives

An advance directive is a written document that expresses the individual's wishes for medical care if he or she becomes incompetent or incapacitated. Advance directives may include living wills, health care agents, or durable powers of attorney. When you are admitted to the hospital, a staff member will ask you if you have already prepared an advance directive.

If you have an advanced directive, and a copy is available, it will be placed in your medical record. More information and sample forms are available in Making Medical Decisions in Advance. If you would like information about writing advance directives or making decisions about life-sustaining treatment, please ask your doctor.


At UPMC Presbyterian, parking is available in the UPMC Presbyterian Garage, located on Lothrop Street, across from the main driveway entrance to the hospital. The garage is open 24 hours a day. For hospital discharge parking, see the driveway attendant. Directions to UPMC Presbyterian Garage.

Parking for UPMC Montefiore is available in the Montefiore Garage, located off Buffalo Street, near the main entrance to the hospital. The garage is open 24 hours a day. Directions to Montefiore Garage.

Patients and visitors may use the valet parking service, which operates Monday through Friday, 6 a.m. to 10 p.m., from the main driveway. On weekends, valet parking service is available only for emergency patients and patients with state-approved placards indicating handicap. Visit UPMC Presbyterian Directions & Parking for more information.

There is a fee for parking, but parking is validated for patients and visitors who are staying between seven and 24 hours. To receive this discount, present your parking ticket at the Information Desk or the Admissions Office, located on the first floor of UPMC Presbyterian, or the Admissions Office in the 7 Main lobby at UPMC Montefiore.

If you are an inpatient for 10 days in a row or longer, you or a family member may qualify for a discounted rate. Call UPMC Parking Operations at 412-647-3194 before your 11th day of stay.

Same Day Surgery

The Same Day Surgery Unit provides surgical and diagnostic procedures on an outpatient or ambulatory basis. Learn more about Same Day Surgery.

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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