​During Your Stay at UPMC Presbyterian

Hospital Services for Patients and Families

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Special Needs and Communication Assistance

At UPMC Presbyterian, we strive to meet our patients’ and visitors' special needs or physical challenges.

For people with impaired hearing or communications needs, we offer:

  • Sign language interpreters
  • Amplified phone receivers and TDD (telecommunications devices for the deaf)
  • Closed-captioned television
  • Language interpreters/translators
  • Printed educational materials

If you have any concerns, please talk with your nurse or the head nurse on the nursing unit.

Visit the UPMC Disabilities Resource Center for more about our special needs services.

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Lost and Found

You're responsible for your personal belongings during your stay at UPMC Presbyterian. Please leave all valuables — such as jewelry, large amounts of cash, and sentimental items — at home.

If it's necessary to secure any personal items until someone can take them home for you, we strongly advise you to deposit them in the hospital's safe. To arrange this, please speak with your nurse or call 412-648-2555.

Any lost items found throughout the hospital go to the UPMC Presbyterian Transportation Department for safekeeping until claimed. To inquire about a lost item, call 412-647-3636.

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Spiritual Care at UPMC Presbyterian

The Office of Spiritual Care provides spiritual support to patients, families, and staff — regardless of faith, tradition, or denomination.

Learn more about spiritual care at UPMC Presbyterian.

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Palliative Care for Patients and Families

For patients who are dying or have life-limiting illnesses, UPMC Presbyterians palliative care service:

  • Offers relief from pain and other distressing symptoms.
  • Integrates physical, psychological, and spiritual aspects of patient care.
  • Provides a support system to help patients live as actively as possible.
  • Assists family members to cope during the patient's illness and in bereavement.

Visit the UPMC Palliative and Supportive Institute for more details.

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Pharmacies at UPMC Presbyterian

Falk Pharmacy

Location: 2nd floor, Falk Medical Building
​Hours: Monday–Friday: 7:30 a.m. to 5:30 p.m.
Closed weekends and holidays.
Phone: ​412-623-7672 – call for refills

Learn more about Falk Pharmacy on our pharmacy services site.

UPMC Presbyterian Prescription Shop

Location: 1st floor, UPMC Presbyterian (across from the PNC bank)
​Hours: Daily: 7 a.m. to 11 p.m.
Open on holidays.
Phone: ​412-623-7672 – call for refills

Find more details about the UPMC Presbyterian Prescription Shop on our pharmacy services site.

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More UPMC Patient Resources

See our general patient resources section to help you prepare for your stay at UPMC Presbyterian.

  • Pain control: Your nurses and doctors will work with you to help relieve or control your pain levels during your stay.
  • Discharge planning: Your nurse will work with you and your family to plan your discharge from UPMC Presbyterian.
  • UPMC Patient Relations: If you have concerns during your stay, please contact the Patient Relations Department of UPMC Presbyterian at 412-647-7615.
  • Patient Rights and Responsibilities: Review our systemwide Patient Rights and Responsibilities guide that protects your interests and well-being during your stay.
  • Organ donation: Learn more about becoming an organ or tissue donor.

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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