During Your Stay at UPMC Shadyside

Hospital Services

On this page:

Patient Meals

At UPMC Shadyside, we meet our patients' nutrition needs and food preferences with our Patient-Controlled Liberalized Diet Program. Each day, you may choose food much like the comfort foods you eat at home, unless your doctor says otherwise.

A dietary hostess can help you plan your meal and answer any questions you have. You may also call the UPMC Shadyside Food and Nutrition contact number at 412-623-1659.

Top of page

Phone and TV Services

Phone and TV service in patient rooms at UPMC Shadyside does not require an activation fee. 

To obtain an outside telephone line:

  1. Dial 9
  2. Enter the telephone number
  3. Enter the area code

We close the phones to incoming calls from 10 p.m. to 6 a.m.

If you have any problems with the phone, please call Shadyside Patient Relations at 412-623-2014.

If you have impaired hearing, we have amplified phone receivers and TDD (telecommunications devices for the deaf). Ask your nurse for assistance.

We have courtesy phones for local calls located throughout Hillman Cancer Center at UPMC Shadyside:

  • Ground level — at the lobby Information Desk and outside the Gift Shop (by the bank machine)
  • Level one — on the wall across from the elevators
  • Level two — on the wall by the reception area
  • Level three — at the reception desk

Top of page

Special Needs and Communications Assistance

At UPMC Shadyside, we strive to meet all of our patients’ and visitors' special needs or physical challenges.

For people with impaired hearing or communications needs, we offer:

  • Sign language interpreters
  • Amplified phone receivers and TDD (telecommunications devices for the deaf)
  • Closed-captioned television
  • Language interpreters/translators
  • Printed educational materials

If you have any concerns, please talk with your nurse or the head nurse on the nursing unit.

Visit the UPMC Disabilities Resource Center for more about our special needs services.

Top of page

Patient Valuables

Please leave valuables — such as jewelry, large amounts of cash, and sentimental items — at home.

Shadyside hospital security has a limited number of safe-deposit boxes. To secure valuables in a safe-deposit box, call 412-623-2990.

UPMC Shadyside is not responsible for lost items that you decide to keep with you during your stay.

These include:

  • Clothing
  • Money
  • Jewelry or other valuables
  • Dentures
  • Glasses
  • Hearing aids

UPMC will not replace any property lost, broken, stolen, or brought to you while you are a patient.

Top of page


You can have visitors during your stay at UPMC Shadyside to provide emotional support.

You (or your representative, when appropriate) have the right — either verbally or in writing — to receive the visitors you appoint. You may also withdraw or deny consent for visitation at any time.

Visitors may include, but are not limited to:

  • Spouses
  • Domestic partners (including same-sex domestic partners)
  • Family members
  • Friends

Please talk with your nurse to arrange visiting hours that work for you, your care team, and your family.

For information about your condition by phone, designate one family member or friend to call the patient care unit. That person can then relay the information to others as you wish.

» View more for visitors of UPMC Shadyside.

Top of page

Infection Precautions

To protect the health of all patients, the staff at UPMC Shadyside wears gloves and other protective clothing for many aspects of your care.

These routine safety measures help shield patients and health care staff against many types of infections found in blood and other body fluids.

Casual contact will not spread many infections. However, contact with an infected person’s body or body fluids can pose a risk if the blood or body fluid enters an opening in the skin, or makes contact with the skin that lines the eyes, nose, or mouth.

If you have any questions about infection precautions, please ask your nurse.

Top of page

Condition Help

UPMC created Condition Help to increase the safety of patients while in the hospital.

It is a resource for UPMC Shadyside patients or family members to call:

  • In an emergency.
  • When a patient can't get the attention of the health care team.
  • With a concern about a noticeable change in a patient’s medical condition that the health care team is not recognizing.
  • About a breakdown in how the team is giving care or confusion over what care a patient needs.

Each UPMC hospital has a Condition Help phone number to dial. While in UPMC Shadyside, dial ​3-3131 on one of our telephones.

Give the operator:

  • Your name
  • The patient’s name
  • The room number
  • The patient’s concern

The operator will immediately activate Condition Help. This alerts a team of medical professionals to come to the patient’s room to assess the issue.

Top of page

Spiritual Care

UPMC Shadyside has chaplains of the Protestant and Catholic faiths at the hospital. They are available for ordinary pastoral care and in emergencies.

You can arrange for a visit or ask about religious services by calling the:

  • Minister412-623-1691
  • Priest412-623-1692

If you prefer, you may arrange to have your own clergy visit you.

At our interfaith chapel, located in Posner Tower on the first floor, you can request:

  • Prayer books
  • Bibles
  • Electric Sabbath candles

The Hulme Meditation Area is a quiet place for reflection and relaxation. It's located near the Hopwood Garden and atrium on the ground level of Hillman Cancer Center at UPMC Shadyside.

Top of page

Palliative Care

UPMC Shadyside provides palliative care services for patients who are dying or have life-limiting illnesses.

The palliative care service:

  • Offers relief from pain and other distressing symptoms.
  • Integrates physical, psychological, and spiritual aspects of patient care.
  • Provides a support system to help patients live as actively as possible until death, and to help families cope during the patient’s illness and in bereavement.

For a consult, call 412-623-3008.

Top of page

Hillman Pharmacy

​Location: ​Ground floor, Hillman Cancer Center at UPMC Shadyside
​Hours: ​8 a.m. to 6 p.m., Monday through Friday
​Phone: ​412-623-5999
​Fax: ​412-623-4696

Services include:

  • One-on-one time with a pharmacist.
  • Therapy management.
  • Help resolving issues with health insurance.

Find out more about Hillman Pharmacy on our UPMC pharmacy services site.

Top of page

Concierge Services

Patient Relations at UPMC Shadyside provides concierge services — by request — for nonmedical needs, such as:
  • Personal items not available on the patient care unit
  • Fax, copy, and notary services
  • Cultural, ethnic, or religious items

Please call 412-623-2014 for concierge service.

Top of page

More UPMC Patient Resources

Visit our main UPMC patient resources section to help you prepare for your stay at UPMC Shadyside.

  • Patient Rights and Responsibilities: Please take a moment to review our system-wide Patient Rights and Responsibilities, adopted to protect the interests and well-being of our patients.
  • UPMC Patient Relations: You may have concerns during your stay. To reach UPMC Shadyside Patient Relations, call 412-623-2014.
  • Pain Control: Your nurses and doctors will work with you to help relieve or control your pain levels during your hospital stay.
  • Discharge Planning: Your nurse will work with you and your family to plan your discharge from UPMC Shadyside.
  • Organ Donation: Learn more about becoming an organ or tissue donor.

Top of page

©  UPMC | Affiliated with the University of Pittsburgh Schools of the Health Sciences
Supplemental content provided by Healthwise, Incorporated. To learn more, visit Healthwise.org

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.

Medical information made available on UPMC.com is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, UPMC.com is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

For UPMC Mercy Patients: As a Catholic hospital, UPMC Mercy abides by the Ethical and Religious Directives for Catholic Health Care Services, as determined by the United States Conference of Catholic Bishops. As such, UPMC Mercy neither endorses nor provides medical practices and/or procedures that contradict the moral teachings of the Roman Catholic Church.

Pittsburgh, PA, USA UPMC.com