When You Arrive

Parking and Registration

  • Patients and families/visitors may park in designated visitor parking lots.
  • Valet parking and one-day parking passes also are available. Visit our parking attendants near hospital Entrance C.
  • If you are being admitted and have bags or luggage, leave them in the car until you have been assigned a room.
  • If you need crutches or a walker, bring them into the hospital.
  • If a family member or friend is dropping you off, go to hospital Entrance A.
  • Be sure to keep your parking ticket with you. It will be validated by a liaison for a discounted parking fee.
  • After entering the hospital at Entrance A, turn right, then make an immediate right to enter the Neil Y. Van Horn Pavilion.
  • Register at the pavilion front desk.

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Ambulatory Surgery Unit (ASU)

Patients

  • You will receive your identification bracelet at check-in.
  • The liaison will double-check your personal information and family contact information.
  • A nurse or volunteer will guide you to the preoperative area while your family or visitor(s) wait in the Neil Y. Van Horn Pavilion.
  • We do our best to adhere to scheduled times; however, sometimes a prior procedure may run longer than anticipated. We will do our best to keep you and your family informed of any delays.

Families/Visitors

  • The liaison will provide you with a number that is assigned to your loved one. Through the patient tracking screens throughout the hospital, you will be able to track the status of the patient.
  • One family member or visitor may accompany you to the preoperative area.

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Preoperative Area

Patients

  • The preoperative (pre-op) area is where you will be prepared for your procedure.
  • You will be given a hospital gown and foot coverings to wear.
  • A member of the pre-op staff will weigh you, check your heart rate, blood pressure, and temperature.
  • A nurse may ask you to confirm some of the information you provided during your pre-op phone call.
  • Additional pre-op testing or blood work may be completed at this time.
  • An IV will be placed to be used for medications during your procedure.
  • You will meet with members of the surgical team to discuss your procedure.
  • You also will meet with the anesthesia team to discuss your options for anesthesia.

Families/Visitors

  • Once preparation is complete, you will be able to see your loved one before surgery.
  • Please limit the number of visitors to two.
  • Please respect the privacy of other patients, remain calm, and quiet to allow our staff to focus on patient care.

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Operating Room

Patients

  • When the time comes for your surgery, you will be taken from the pre-op area to the Operating Room.
  • The surgeon may give you an estimated length of time for your procedure. Remember that this is only an estimate. Each patient has specific needs and we want to ensure the best care possible for every patient.

Families/Visitors

  • If you decide to leave the Neil Y. Van Horn Pavilion (VHP) while you wait, let the liaison at the front desk know and leave your cell phone number so that you may be contacted if necessary. Please keep your cell phone turned on and available.
  • Be sure to wear appropriate attire, including shoes and shirts, throughout the hospital.
  • While waiting for your loved one, you are welcome to watch TV in the VHP. You may use personal computers, DVD players, or game consoles with headphones. Free Wi-Fi service is available.
  • Enjoy complimentary beverages and feel free to bring food or drinks from the cafeteria or elsewhere.
  • Staff may contact you with updates during a long procedure. Remember that you also may track the progress of your loved one through the patient tracking screens located in the VHP and in the hallway.
  • The surgeon may contact you after the procedure. However, keep in mind that the length of time in which you may be contacted could depend on the surgeon’s schedule. Please be available to talk to the surgeon when contacted by the surgical staff.

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Recovery Room

Patients

  • There are two recovery areas, referred to as "phase one" and "phase two." The Postanesthesia Care Unit (PACU) is phase one and the ASU is phase two.
  • Based on your condition, you may be required to spend time in both the PACU and the ASU.
  • Most patients go to phase one of recovery first. There, the nursing staff closely monitors your heart rate, blood pressure, temperature, and breathing.
  • The nurses also may give you medication to control your pain and possible nausea.
  • If you are to be admitted the same day as your procedure, your family or visitor(s) may see you in the PACU during scheduled visitation times.
  • You may be moved to the ASU, or phase two of recovery. Your family or visitor(s) will have the opportunity to visit you in the ASU.
  • If you are scheduled to go home, the nurse will review your discharge instructions provided by your surgeon.

Families/Visitors

  • You will be able to know which area of recovery your loved one is in by viewing the patient tracking screens located throughout the hospital.
  • If your loved one is not going home after the procedure, you will be able to have a five- to 10-minute visit during a scheduled visitation time. Visitation is facilitated by the liaison at the Neil Y. Van Horn Pavilion.
  • Please refrain from visiting if you are coughing, sneezing, or ill.
  • Remember to respect the privacy of other patients and remain calm and quiet to allow our staff to focus on patient care.
  • Please limit the number of visitors to two in both the PACU and ASU.
  • Remember to wash or sanitize your hands before and after visiting in the recovery area(s).

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After Your Surgery

Admission

  • Some patients will require additional observation after surgery and may be admitted to the hospital.
  • If there are any delays in the availability of your room, we will be sure to keep you updated.
  • Once you are in your room, you will receive an admission booklet, A Guide to Your Hospital Stay, containing important information to know during your hospital stay. This includes day-of-discharge information.

Same-Day Discharge

  • If you are discharged to go home the day of surgery, you will need a responsible adult to drive you home. You will not be able to drive or operate heavy machinery for at least 24 hours after your surgery.
  • Be sure to follow your discharge instructions, which include diet and activity.
  • Schedule your follow-up appointments as instructed.
  • You may experience some discomfort after surgery. Your surgeon may prescribe pain medication to control your postoperative pain.
  • The day after your procedure, you will receive a follow-up phone call from a member of our staff to see how you are doing.

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