Elizabeth Concordia leads UPMC’s patient care enterprise which includes a comprehensive array of clinical capabilities consisting of hospitals, specialty service lines (e.g. woman care, behavioral health, pediatrics and cancer care), and pre- and post-acute services such as senior living, rehabilitation, and home care. She is one of four executive vice presidents at UPMC and has broad responsibility for the strategic direction and clinical operations of the system, which includes 20 hospitals with 5,100 licensed beds, 17 senior community facilities with 2,400 beds/units and 36,700 employees, generating $6.1 billion in operating revenue. Each year, more than 1 million patients receive care at UPMC hospitals.
Ms. Concordia is leading the hospital and community services division in redesigning inpatient care through new care coordination models, developing ambulatory care strategies to maximize service and convenience for the patient, prioritizing quality and safety, and developing new models of care. She is a strong advocate of the deployment of Electronic Health Systems and the use of analytics to enhance the quality of patient care and improve the health of the general population.
Since Ms. Concordia joined UPMC in 2001, the division has experienced significant growth and success:
- U.S. News and World Report “Best Hospitals” national ranking improved from #16 to #10
- Operating revenue increased 191% from $2.1 billion to $6.1 billion
- Hospital admissions increased 54% from 143,000 to 220,400
Before joining UPMC, Ms. Concordia served as a key member of the Johns Hopkins System senior leadership team. As the executive vice president and chief operating officer for Johns Hopkins Bayview Medical Center in Baltimore, Maryland, she was responsible for the Medical Center’s ancillary and medical departments, as well as provider relations, payor initiatives, contract implementation, primary care network development, and revenue recovery. Previously, she was an associate director at the Montefiore Medical Center, The Jack D. Weiler Hospital of The Albert Einstein College Of Medicine in the Bronx, New York, and a manager and senior Ccnsultant for Ernst & Young in Washington, DC.
Ms. Concordia earned a Bachelor of Arts degree in Economics and German from Duke University and a master’s degree in Administrative Science Management from Johns Hopkins University.