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UPMC Patient Relations information

Contact Us

UPMC Shadyside
5230 Centre Avenue
Pittsburgh, PA 15232

Phone: 412-623-2121

General Visiting Hours:
24-hour open visitation

Want to mail a patient a card or letter?

Address the envelope as follows:

Patient's full name
Patient's room number and floor
UPMC Shadyside
5230 Centre Ave.
Pittsburgh, PA 15232

If mail arrives at UPMC Shadyside after the patient has left the hospital, we will forward it to his or her home.

You can also send a free, hand-delivered greeting card to a patient using our easy-to-use-website.  Follow the link below to learn more.

Send a patient a free, hand delivered E-card 

Additional Resources

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Services and Amenities for Families and Visitors at UPMC Shadyside

Services and amenities on this page include:

Dining and Snack Options

Cafeteria at UPMC Shadyside


​Posner Tower, 1st floor, across from Lori's Gifts.


Open for breakfast, lunch, and dinner:

  • Monday through Friday: 6:15 a.m. to 7 p.m.
  • Saturday and Sunday: 6:15 a.m. to 7 p.m.
  • Holidays, holiday weekends: 6:30 a.m. to 5 p.m.


  • Traditional meals
  • Takeout items
  • Full menu available until close

West End Café


​West Wing lobby at UPMC Shadyside.


  • Monday through Friday: 6 a.m. to 5 p.m.
  • Saturday, Sunday, and holidays: closed


  • Specialty drinks
  • Salads
  • Sandwiches

Café at Hillman


​Hillman Cancer Center, level one.


  • Monday through Friday: 7 a.m. to 4 p.m.
  • Saturday and Sunday: closed


  • Both cold and hot foods

Vending areas

Vending machines with cold food items are located throughout the UPMC Shadyside campus.

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Gift Shops

Lori's Gifts at Shadyside


​Posner Tower, 1st floor.


  • Monday through Friday: 8 a.m. to 8 p.m.
  • Saturday and Sunday: 9 a.m. to 7 p.m.
  • Closed for all legal holidays



Online Shopping:

To shop and order items for your loved ones, visit our online shop.

Visit our online gift shop. 

Lori's Gifts at Hillman Cancer Center


​Hillman Cancer Center, ground level, off the lobby.


  • Monday through Friday: 9 a.m. to 3 p.m.
  • Weekends and holidays: closed




  • Specialty lotion for cancer patients
  • Inspirational gifts
  • Jewelry and handbags
  • Greeting cards
  • Magazines
  • Snack food and other sundry items

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Banking Machines (ATMs)

For your convenience, bank machines are available in 2 locations:

  • Cancer Pavilion, 1st floor, near the visitor elevators
  • Shadyside Medical Building, 1st floor, across from the Hopwood Library
  • Hillman Cancer Center, ground floor, near the gift shop

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Wireless Internet Access

Use of the UPMC guest network (wi-fi) at UPMC Shadyside is free of charge.

  • Devices are able to connect to the Internet via the public wi-fi network.
  • You will be required to agree to the Acceptable Use Policy each time you access the Internet.

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The Hopwood Library offers a wide selection of books, pamphlets, magazines, newsletters, and videos in commonly used language about:

  • Diseases
  • Chronic conditions
  • Drugs
  • Tests and procedures
  • Treatments
  • Wellness

Computers (including wheelchair-accessible) are available for online searches.

Professional library staff can help patients and visitors find the information they need. The library has alcoves for more private viewing or reading and photocopy services are available.

The Hopwood Library is open weekdays from 8 a.m. to 5 p.m. If you have any questions, please call 412-864-6781.

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Gardens, Chapel, and Meditation Area

  • The Hopwood Garden and atrium is off of the ground level of Hillman Cancer Center at UPMC Shadyside.
  • An interfaith chapel is located in Posner Tower on the 1st floor. Prayer books, Bibles, and electric Sabbath candles are available on request.
  • The Hulme Meditation Area is a quiet place for reflection and relaxation. It is located near the Hopwood Garden and atrium on the ground level of Hillman Cancer Center.
  • The Japanese Garden is located in front of the main hospital entrance (Centre Avenue) at UPMC Shadyside.

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Blood Donation Center

In collaboration with Central Blood Bank, UPMC Shadyside houses an on-site blood donation center. The blood donation center helps to ensure that an adequate blood supply is available for those in need.

Every Friday, from 8:30 a.m. to 3:30 p.m., our weekly blood drive is open to all patients, families, and staff.

For more details or for an appointment, call toll-free 1-866-DONORS-1 (366-6771).

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