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Information for Patients at UPMC Shadyside

We want to ease your stress and help you prepare for your stay or same-day surgery at UPMC Shadyside.

If you can't find what you're looking for, or you have questions or concerns, please feel free to contact us at 412-623-2121.

We will do our best to make this a positive experience for you and your family — before, during, and after your stay with us.

What to Expect During Your Stay or Same-Day Surgery

At UPMC Shadyside, we're here for you each step of the way:

Patient Status

Hospital patients will be assigned a status based on the level of care needed. For more information about your status, please read our Patient Status Frequently Asked Questions​.

Patient Forms

You may need to complete paperwork before your stay at UPMC Shadyside. Find common patient forms in UPMC's general patient resources section.

Requesting Your Medical Records

You can request your medical records from UPMC at any time.

Patient and Visitor Information Hotline

Call the UPMC 10-4 Patient Hotline 24 hours a day, 7 days a week to get your non-emergency questions answered by UPMC staff.

The hotline is here for your service questions and needs, like:

  • Finding hours of operation.
  • Discovering what spiritual resources are available.
  • Locating the nearest parking garage.

Dial 104 from a hospital phone, or call 1-833-876-2104 (1-833-UPMC-104) from your cellphone.

Information Desks and Phones

Helpful staff are available at 3 information desks throughout UPMC Shadyside to assist patients and their families with any questions or needs. Each information desk also has a courtesy phone available to patients and families.

Information desks are located at:

  • First floor of the East Wing (follow the blue signs)
  • First floor of the Medical Center (follow the green signs)
  • First floor of Posner Tower (follow the yellow signs)

For additional assistance, you can call the information desks:

  • East Wing: 412-623-6730
  • Shadyside Medical Building (West Wing): 412-623-6168
  • Posner Tower: 412-623-2023

Free Shuttle Service at UPMC Shadyside

Free shuttle service is available for patients and visitors.

The Blue Shuttle serves:

Shuttle service times may vary.

For a shuttle schedule, stop by or call one of the Information Desks in the first floor lobbies of:

  • Posner Tower — 412-647-3194
  • East Wing — 412-647-3194
  • Shadyside Medical Building — 412-623-6168

Additional Resources for UPMC Shadyside Patients

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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