During Your Stay at a UPMC Hospital

Our Services While You're in the Hospital

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Special Needs and Hearing Assistance

At UPMC, we've designed our hospitals for easy access by patients and visitors with special needs or physical challenges.

If you have impaired hearing, we offer:

  • Sign language interpreters
  • Amplified phone receivers and TDD (telecommunications devices for the deaf)
  • Closed-captioned television
  • Printed educational materials

Please ask your nurse or the head nurse on the nursing unit for assistance.

Visit the UPMC Disabilities Resource Center for more information about our special needs services.

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Language Interpreters

We provide language interpreter services through volunteer staff and community members with varying degrees of fluency in certain languages, or through a professional language interpretation service.

Ask your nurse about language interpretation services, or call:

  • 412-648-6262 during normal business hours.
  • 412-647-2345, pager number 6666, after normal business hours.

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Pain Control

Pain control is a crucial part of good health care.

As a UPMC patient, you can expect state-of-the-art pain management such as:

  • Information about pain and pain relief measures.
  • Dedicated pain relief specialists and concerned staff members committed to pain prevention and management.
  • Health professionals who will believe and respond quickly to your report of pain.

In turn, we expect that you will:

  • Work with your doctor or nurse to develop a pain management plan.
  • Tell your doctor or nurse about any worries you have about taking pain medicine.
  • Ask for pain relief when pain first begins.
  • Help your doctor or nurse assess your pain.
  • Tell your doctor or nurse if your pain is not relieved.

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Organ Donation

UPMC is part of a national effort to raise awareness about the need for organ and tissue donations.

Staff members ask patients who come to the hospital, or their designated family members, if the patient would be willing to serve as an organ or tissue donor.

As health care professionals, we can help answer your questions about organ and tissue donation so you can make an informed decision.

Thousands of people are awaiting organ and tissue transplants. You have the power to improve the lives of those in need of organ and tissue transplants by becoming a donor.

If you have questions about becoming an organ or tissue donor, please ask your doctor or visit the Center for Organ Recovery and Education (CORE).

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Patient Relations and Billing Services

Concerns may arise during a hospital stay.

Your nurse and the nursing unit director should be your first points of contact if you have any issues. If they are unable to resolve an issue, UPMC Patient Relations can assist. Call Patient Relations at 412-647-7615.

You can also submit concerns to:

The Pennsylvania Department of Health, Division of Acute and Ambulatory Care
Health and Welfare Building
P.O. Box 90
Harrisburg, PA 17108-0090
1-800-254-5164

Billing

For questions or comments about your hospital bill, call Patient Business Services at 1-800-854-1745.

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Discharge Planning

Your attending doctor will decide when you are ready to leave the hospital. Most make the final decision to discharge patients in the morning.

Discharge time is usually 11 a.m. or earlier. You should arrange for a family member or friend to take you home from the hospital.

Your nurse will work with you and your family to make your discharge as smooth as possible.

Before you leave the hospital, your nurses will review with you any special instructions for your medicines or at-home care.

Clinical social workers can help arrange for:

  • Discharge to another facility, such as a nursing home or rehabilitation unit
  • Home nursing care
  • Home health care equipment or supplies

If you disagree with your doctor’s discharge decision and wish to appeal, tell your nurse.

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UPMC Hospitals

Learn what to expect while staying at a specific UPMC hospital:

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Contact Us

UPMC
200 Lothrop St.
Pittsburgh, PA 15213-2582
412-647-UPMC (8762)
1-800-533-UPMC (8762)

Submit a question or comment online about your visit to a UPMC facility.

 

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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