Visiting a Patient at UPMC Montefiore

Located in the Oakland section of Pittsburgh, near the University of Pittsburgh, UPMC Montefiore upholds a rich tradition of state-of-the-art, quality medical care. If you are planning to visit a patient who has been admitted to UPMC Montefiore, use the links below to aid in your visit.


Family House, established in 1983, is a non-profit licensed organization that provides a special ‘home away from home’ for patients and their families who must travel to Pittsburgh for treatment of serious or life-threatening illnesses. By providing a supportive, home-like environment, Family House strives to make a difference in the quality of the families’ lives while they are in Pittsburgh. Located in the Oakland and Shadyside sections of Pittsburgh, Family House operates four free-standing houses (Family House Shadyside, Family House McKee, Family House Neville and Family House University Place) with a total of 160 guest rooms. For housing information, please call 412-647-7777 or visit

Visiting Hours

General visiting hours in the hospitals are 11 a.m. to 9 p.m. Some special care units, such as intensive care units, have hours that differ from these. Please check with your loved one's nurse.

No more than two people should visit with a patient at one time. Talk with staff on the patient unit if you have a special request regarding visiting hours. Please check with your loved one's nurse before having children under age 12 visit.

Intensive Care Unit

Visiting hours within the Intensive Care Units are flexible and are coordinated by the nursing staff based on each patient's condition. Please call the Intensive Care Unit for more specific information before you visit.

Gift Shops

Presby Floral & Gifts

Located on the first floor level of UPMC Presbyterian, this gift shop carries a variety of cards, gifts, magazines, and other personal items. The shop is open from 9 a.m. to 6 p.m. Monday through Friday, and Saturday from 10 a.m. to 2 p.m. It is closed Sunday. To contact Presby Floral & Gifts, call 412-647-3181.

LHAS Windows on Seventh Floral and Gift Shop

The LHAS Windows on Seventh Floral and Gift Shop at UPMC Montefiore features a large array of gifts, including fresh flowers, cards, picture frames, and apparel. Located off the 7 Main lobby of UPMC Montefiore, the shop is open from 9 a.m. to 6 p.m. Monday through Friday, and Saturday from 10 a.m. to 2 p.m. It is closed Sunday. To reach the LHAS Windows on Seventh Floral and Gift Shop from UPMC Presbyterian, cross the pedestrian bridge that connects UPMC Presbyterian to UPMC Montefiore. Then, take UPMC Montefiore's visitor elevators to 7 Main. To contact the LHAS Windows on Seventh Floral and Gift Shop, call 412-648-6107.

The LHAS also operates LHAS Café Express, located in the 7 Main Lobby of UPMC Montefiore. LHAS Café Express offers specialty coffees, light snacks and grab-and-go sandwiches. The shop is open from 6 a.m. to 5 p.m. Monday through Friday, and weekends from 6:30 a.m. to 2 p.m.

Send an E-Card

UPMC Montefiore offers friends and family members the opportunity to send their loved one an e-card while he or she is a patient. Choose from a selection of get well, birthday, new baby, and holiday greetings. To take advantage of this free service, visit the UPMC E-Card website.


UPMC Montefiore has two convenient garages for patient and visitor parking. People going to the hospital should enter the Montefiore Garage — which is open 24 hours a day — from Buffalo Street near the main entrance to the hospital. Patients going to a medical office in the Kaufmann Medical Building on Fifth Avenue may park in the garage off Fifth Avenue just past Darragh Street. If you have questions about these services, call Parking Operations at 412-647-319 or find garage locations near UPMC Montefiore.

Download a map that shows garage locations near UPMC Montefiore (PDF)

Download information about available parking discounts (PDF)


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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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