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Your Visit to the UPMC Heart and Vascular Institute

At the UPMC Heart and Vascular Institute, we strive to make every visit you have with us a positive one. Whether you're seeing a cardiologist for the first time, having an outpatient procedure, or preparing for surgery, we want you to be informed, prepared, and ready for your visit.

Please review the information below before your appointment or procedure. If you have additional questions, feel free to contact us.

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Preparing For Your Visit
  • What to bring
  • Waiting times
Going to the Hospital
  • ​Arranging admission to the hospital
  • Calling your insurance company
Paying Your Bill
  • ​Insurance reminders
  • Disability claims
  • About your bill and additional fees

Refilling Prescriptions and Getting Test Results


If you need to renew a medication we prescribed, please:

  • Call your physician office several days before your last dose.
  • Have the phone number of your pharmacy ready when you call us.

We will call the new prescription into the pharmacy. We cannot renew prescriptions for medications we did not prescribe for you.

Test results

  • Your doctor or nurse will tell you the date on which test results are expected.
  • We will call you with the test results.
  • Please do not call our office before the day results are expected.

Learning About Your Condition or Treatment

We offer an array of educational information and videos about numerous cardiovascular diseases and treatments.

Many patients find this information to be helpful in answering their questions and preparing them for their procedure or diagnostic test.

Billing and Payment Questions

Call UPP Customer Service Monday through Friday from 8 a.m. and 4:30 p.m. EST:

  • 412-442-9600
  • Toll-free at

Additional Resources

  • Diagnostic Testing
  • Family House provides convenient, affordable housing for patients and their families traveling to Pittsburgh for treatment of serious illnesses.

UPMC | Affiliated with the University of Pittsburgh Schools of the Health Sciences | Supplemental content provided by Healthwise, Incorporated. To learn more, visit www.healthwise.org

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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Medical information made available on UPMC.com is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, UPMC.com is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

Pittsburgh, PA, USA | UPMC.com