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Employee Experience: Inclusive Workplace

UPMC Content 3

Create an Inclusive Workplace

We are focused on creating an inclusive workplace that encourages collaboration, fosters employee engagement, and promotes healthy living.


UPMC Engagement Index
  • 2012: 76%
  • 2014: 77%
UPMC D&R Index
  • 2012: 74%
  • 2014: 77%

 UPMC Inclusion Index

  • 2012: 67%
  • 2014: 64%

*Represents questions in biannual MyVoice Survey. See the CFEI Annual Report for more details.

The employee experience is the sum of all interactions and events that an employee shares with UPMC, including department-level, business unit, and overall system engagements. The UPMC Experience Team has identified it as a top priority along with patient, health plan member, and community experiences. Each encounter influences an employee’s current and future state of engagement. Our goal is to ensure a meaningful experience by living the UPMC values, building trust, creating an inclusive and Just Culture, and promoting total rewards.

As a diverse, cross-functional team, representing multiple business units, we work towards that goal by facilitating a strategic range of programs and by participating in thoughtfully selected partnerships and teams.

Inclusive Workplace Initiatives

Dignity & Respect Initiatives

D&R initiatives focus on uniting under a shared belief that everyone deserves dignity and respect and encouraging behavioral and organizational change. Together, we are focused on making UPMC a better place for all to work - with all of our differences. Specific D&R initiatives include the 7 Pillars - an introduction to behaviors that help organizations create an environment of dignity, respect, and engagement; D&R Month - an annual opportunity to renew a commitment to dignity and respect; D&R Champions - recognition of individuals who lead the way; and systemwide D&R pledge drives that encourage employees to look at ways they can be a champion within their role and scope.

Learn more about Dignity and Respect at UPMC.

You Play A Very Important Part (VIP)

The You Play a Very Important Part (VIP) messaging focuses on fostering staff appreciation and recognition, geographical and functional inclusion, and reinforcing our core values and the "One UPMC" team concept. The You Play A Very Important Part message is delivered through systemwide engagement activities, like UPMC Experience Weeks, and through a video series that highlights the impact different position make at UPMC.

UPMC Experience Weeks/Days

The experience week concept facilitates a variety of activities at business unit locations with the goal of further engaging employees as champions of our organization. Through focused activities, we communicate information about our core values, provide updates on patient, health plan member, community and employee initiatives, and strengthen the connection between the employee and UPMC.

52 For You

52 For You is an online tool that consists of 52 weeks of effective leadership tips that help managers foster a culture based upon the UPMC core values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, and Excellence & Innovation. the52 For You is accessible through the managers’ calendar on the UPMC intranet site, and provides easy and practical solutions to implement the suggested tips. All tips can be saved to an outlook calendar for easy accessibility.

Employee Appreciation Day

A systemwide day to recognize and celebrate all employees and the contributions they make, Employee Appreciation Day is celebrated every March. Activities include systemwide communications recognizing the important part all employees play at UPMC, and local locations facilitating a variety of activities focused on thanking employees, such as leadership rounding, luncheons, and distribution of tokens of appreciation.

Employee Volunteerism

We recognize the lasting impact we can make by serving our communities. In partnership with employees across the system, the Center for Engagement and Inclusion encourages employee participation by facilitating monthly Lend A Hand opportunities to donate items, volunteer time, or attend events. Service projects and donation drives enable employees to experience the rewards of giving back to the communities in which we all live and work. Lend A Hand barrels are located at UPMC facilities.

Employee Experience Partnerships

Human Resources, Business Unit Leadership, Nursing, and Corporate Communications are just a few Employee Experience partners. The Center for Engagement and Inclusion helps to integrate employee engagement, inclusion, and UPMC values into day-to-day practices. In consultation with leaders across the system, the Center for Engagement and Inclusion collaborates on the development of tools, and supports initiatives that enhance employee engagement.

**UPMC is proud to be the founding sponsor of the D&R National Campaign

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