UPMC Teleconsult Centers are dedicated outpatient, multispecialty clinics located in more rural areas throughout western Pennsylvania. At these centers, patients can have virtual appointments with UPMC’s world-class physicians via live, synchronous audio- and video-enabled, HIPAA-secure technology.
Both patients and health care providers can benefit greatly from telehealth. Telehealth provides access to care for patients regardless of their location. Providers are able to more efficiently expand access to their patients.
Patients benefit from UPMC's Telehealth Program with:
Physicians and other providers benefit from:
Telehealth needs vary depending on the type of care being provided.
In addition to the core equipment, there are a number of peripheral devices that can be incorporated as part of a telehealth visit. These devices include:
UPMC provides in-home telehealth equipment to promote proactive patient self-care for chronic conditions, such as heart failure and diabetes. This equipment is used to monitor patients' key measures and provide patients with easy access to guidance about their health issues. Since nurses cannot be in a patient's home 24 hours per day, telehealth remote monitoring provides significant benefits for patients, their families, and their physicians, including:
Telehealth reimbursement varies depending on payor. Many private and government payors are expanding telehealth coverage. Patients will need to check with their insurance providers regarding their specific coverage benefits. Some additional resources can be found by calling 1-800-533-UPMC (8762).
We continue to advocate for coverage of this service. Watch for our list of insurers and plans as they continue to grow.
For more information on UPMC telehealth coverage for your specific plan or information on plan reimbursement, contact your insurance company.
Telehealth IT Support:
For questions or help, including billing questions about UPMC AnywhereCare, call our technical support line at 1-866-884-8579 or email us at firstname.lastname@example.org.
Telehealth Billing & Insurance questions
For questions or more information about UPMC Telehealth Services, please contact Telehealth@upmc.edu.