Your Visit to UPMC Shadyside Family Health Center

Scheduling An Appointment

  • Call 412-623-2287 during office hours to arrange an appointment. Office hours are 8 a.m. to 7 p.m. Monday, Tuesday, and Thursday; and 8:30 a.m. to 5 p.m. Wednesday and Friday.
  • Plan to arrive at our office and sign in at the front desk 15 minutes before your appointment.
  • Children under the age of 18 must be accompanied by an adult unless being seen for pregnancy care, family planning, or treatment for a sexually transmitted disease. If you cannot come with your child, send a written note giving permission for evaluation, immunizations, and treatment of minor illness.


If you cannot keep your appointment, please call the office at least two hours before your appointment time. The receptionist can reschedule your appointment when you call to cancel.

If you must cancel when the office is not open, leave a message on the cancellation line at 421-623-1183.

Medication Refills

The best time to get medication refills is when you are in the office for a visit. However, if your prescription will run out before your next visit, call us to get a refill.

The prescription refill hotline is 412-623-1181. Please have your pharmacy telephone number and information from the prescription bottle ready.

If you have not seen your doctor recently, a limited amount of medication will be called in to the pharmacy until you can schedule an appointment.

Certain medications, such as narcotic pain medications, may not be refilled without an appointment.​

Contact Us

UPMC Shadyside Family Health Center
5215 Centre Ave.
Pittsburgh, PA 15232


UPMC | Affiliated with the University of Pittsburgh Schools of the Health Sciences | Supplemental content provided by Healthwise, Incorporated. To learn more, visit

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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Medical information made available on is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

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