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Patient & Visitor Resources

Patient Information​
Find all you need to prepare for you​r stay and learn more about your health and safety.

Info for Patients

Use these helpful resources to prepare for your appointment, test, or surgery at a UPMC facility.

International Patients

UPMC Global Care offers a comprehensive program for patients in countries where advanced health care is not readily available.

MyUPMC Patient Health Portal

MyUPMC offers secure, convenient access to your health information online. View lab results, renew prescriptions, and much more, all for free.

Advance Directive

Learn more about advance directives, including living wills and power of attorney.

Condition Help Safety Hotline

Condition Help is a safety hotline patients and families may call when there is a change in the patient's condition and the patient or family is unable to get the attention of a health care provider.

Patient Relations

UPMC Patient Relations works with you and your family to ensure you have a positive experience during your time with us.

Patient Rights and Responsibilities

Review our Patient Bill of Rights and learn more about your responsibilities as a UPMC patient.

Care Pages

Care Pages help loved ones and friends to stay in touch with both patients and caregivers.

Visitor Information
Find additional visitor resources.

Information for Visitors

Visiting a patient at a UPMC hospital? Find information on parking, visiting hours, gift shops, and more. ​

Send an eCard

Bring cheer to someone’s stay. Send a free, hand-delivered card to your loved one.

Health Education
Search health information, select classes, or watch videos to learn more about your health.

Health Library

Search health topics to better manage your health. You are an important part of your health care team. The health library is a great place to start to learn about your health care issues.

UPMC Patient Education Materials

Find additional health care information written by UPMC experts.

Classes and Events

UPMC hospitals and other departments provide classes and events that cover a wide variety of health topics.

EMMI Videos

EMMI programs are online tools to help you understand an upcoming procedure or manage your chronic condition.

Medical Records, Billing, and More
Manage your health finances, access your records, and learn about our policies.

Medical Records

UPMC can provide paper or electronic health records to interested patients.

MyUPMC Patient Health Portal

MyUPMC offers secure, convenient access to your health information online. View lab results, renew prescriptions, and much more, all for free.

Patient Hospital and Doctor Bills

Learn more about the resources we have available to help you pay your bill, such as payment plans and price estimates. We're here to help answer your questions.

You can also pay your bill online now.​ ​

Financial Assistance

UPMC offers financial assistance for medical care to eligible individuals and families.

Privacy Policy

UPMC is committed to keeping patient information confidential and secure.

Insurance Questions?

Learn more about UPMC Health Plan or call the toll-free insurance help-line at 888-946-UPMC (8762).

Disabilities Resources
View our resources for patients with disabilities.

UPMC Disabilities Resource Center

Learn more about UPMC's disability services.

Patient Resources Available at Our Hospitals

View a list and description (PDF) of the different resources available in all of our hospitals.

FAQs for Those with Hearing Loss or Limited Engligh Proficiency

Learn more about our communications assistance resources (PDF) available for patients and visitors with hearing loss or limited English proficiency.

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Supplemental content provided by Healthwise, Incorporated. To learn more, visit Healthwise.org

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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Medical information made available on UPMC.com is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, UPMC.com is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

For UPMC Mercy Patients: As a Catholic hospital, UPMC Mercy abides by the Ethical and Religious Directives for Catholic Health Care Services, as determined by the United States Conference of Catholic Bishops. As such, UPMC Mercy neither endorses nor provides medical practices and/or procedures that contradict the moral teachings of the Roman Catholic Church.

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