Navigate Up

UPMC Fast Facts: Charity Care

UPMC dedicated $346 million in 2014 to support patients who needed charity care or other financial assistance, a $78 million increase over the previous year.

UPMC provides outstanding care, regardless of an individual’s ability to pay for services.

UPMC calculates and reports its charity care costs each year, according to Internal Revenue Service guidelines.The reported amounts are UPMC’s actual costs, not the price or charges that would have been billed for the care.

UPMC delivered more than $130 million in charity care in 2014, nearly a 30 percent increase over the previous year. UPMC’s Medical Assistance and other government subsidies nearly doubled over the past three years, to $216 million in 2014.

UPMC contributed 65 percent of all of the charity care that was provided in western Pennsylvania, far exceeding UPMC’s 41 percent share of hospital patients.


Weaving the Safety Net

UPMC has a long history of offering generous financial assistance to families in need with incomes up to four times the federal poverty level — that’s $95,400 for a family of four in 2014.

Charity Care OperatorA Consumer-Friendly Approach — The UPMC Patient Financial Services Center helps patients find financial support to cover the cost of their care. Over the past year, UPMC expanded the number of referral points throughout the system, enhanced counseling capabilities, and added helpful, consumer-friendly tools. For one-on-one service, counselors are available in person, by phone, and now through online chat at

With insurance options becoming more complex, UPMC also added capabilities in 2014 to link individuals to Certified Application Counselors, who can help them understand, choose, and enroll in products offered on the Health Insurance Exchange.

More than 64,000 community members accessed UPMC’s financial assistance program in 2014 — nearly a 25 percent increase over 2013.

UPMC provides more care to the region’s poor and underserved than any other health care institution. It also delivers a disproportionate share of care to Allegheny County’s most vulnerable.


More than one-third of UPMC’s physician practices, primary care outpatient clinics, and family support centers are located in areas where more than 10 percent of residents live in poverty.

Contact Us

If you are unable to pay for health care services, call the UPMC Financial Assistance Program at 1-800-371-8359.

To download a printable version, please open the UPMC Fast Facts: Charity Care (PDF).

UPMC | Affiliated with the University of Pittsburgh Schools of the Health Sciences Supplemental content provided by Healthwise, Incorporated. To learn more, visit

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, gender identity, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.

Medical information made available on is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

Pittsburgh, PA, USA |