During Your Stay at UPMC McKeesport

Hospital Services

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Patient Meals

At UPMC McKeesport, we are dedicated to providing our patients with exceptional care in a comforting, professional environment. To ensure that you receive the highest quality food and service during your hospital stay, we have developed a patient-controlled liberalized diet.

This diet is intended to meet your individual food preferences, in addition to basic nutritional needs. We are dedicated to providing you with nutritious, attractive, and appetizing meals prepared under the supervision of a registered dietitian, and served in your room three times a day.

Following your first meal, you will be able to select items from a menu within your prescribed diet. If you have any questions or special needs, please call Food and Nutrition Services at 412-664-2281.

Registered dietitians are available to assess your nutritional needs and for individual counseling. Since your meals are prepared within the limits of your doctor’s orders, please check with a dietitian or your nurse before eating any food that is not served by our Food and Nutrition Department.

Appointments can be made to discuss your individual diet needs or to receive outpatient diet instructions as prescribed by your physician. You can reach a registered dietitian at 412-664-2281. A hostess is available to assist you with any needs during meal times.

Patient meals are served at the following times:

  • Breakfast: 7 to 8:30 a.m.
  • Lunch: 11:15 a.m. to 12:30 p.m.
  • Dinner: 4:15 to 5:30 p.m.

Nurses can order late trays for patients who are not in their rooms during these times. Guest trays are available for your visitors for a charge. For more information, please call 412-664-2281.

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Phone and TV

As a courtesy to our patients, we offer free TV and phone service in each patient room.

A phone is located in each room for your use. There is no charge for local calls, but long distance calls are billed to your home phone number or personal calling card, or can be made as collect calls.

To call any hospital department, listen for the tone and dial the 7-digit extension. A phone directory is located on page 8, or dial 0 to reach the switchboardoperator.

  • To make a local call, dial 9 and the outside number.
  • To make a long distance or toll call, dial 9- 1- and the outside number, and wait for operator assistance.

For your viewing convenience, a color TV has been placed in each patient room.It offers Basic Comcast cable package channels, a listing of which is included inyour Admissions Packet.

We also have closed caption TV available upon request. As a courtesy to other hospital guests, we ask that you keep the TV volume on low and limit viewing latein the evening.

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Special Needs and Communications Assistance

Assistance can be offered to any patient who has a communication need. UPMC McKeesport is able to provide assistance to patients who have impaired hearing, vision, or speech.

A telecommunication device is available for anyone who is deaf and in need of an interpreter. Adaptive hearing equipment is available, 24 hours a day, for your use while you are a patient in our facility.

Items available are:

  • Printed educational materials
  • Assistive listening devices (amplified head set or Pocket Talker)
  • Amplified receiver for the telephone
  • Closed caption for the television
  • Telecommunication Device for the Deaf (TDD/TTY)

Special communication-needs aids and/or a language interpreter are available by dialing 412-664-2000 and asking for the nursing supervisor.

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Patient Valuables

The hospital is not responsible for any items lost or stolen during your stay. For the protection of valuable property, such as jewelry or cash, we suggest that these items be left at home.

If you are unable to have your valuables taken home, you may place them with Security. Notify the nursing staff if you wish to do so. The staff will call Security to have your valuables checked into the valuables locker. This is located at the Security Control Center, on C-level of the Mansfield Building.

These items will be documented on a “valuables receipt” and will be returned to you when you leave the hospital. Personal items, such as eyeglasses, hearing aids, and dentures, should be placed in a container and put inside your bedside stand when not being worn. Containers to store these items are available upon your request.

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Our visitor policy is intended to accommodate patient, family, and visitor needs. An important aspect of patient- and family-centered care is open visiting hours, which allow visitors to see patients at times convenient to them.

Learn more about visitor guidelines and visiting hours. »

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Infection Precaution

Germs and infection

The purpose of UPMC’s Infection Control Program is to prevent the spread of germs. Germs and infections can travel from patient to patient, or among patients, staff, and visitors. If your family or friends are feeling ill, please ask them not to come to the hospital to visit you.

All health care workers who come in contact with you should wash their hands. Please insist that they wash their hands before they give you care. The hospital staff will use additional infection control measures during your care. They may ask if you have had a flu shot or pneumonia vaccine, so it is a good idea to keep track of this.

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Condition Help

UPMC McKeesport believes that patients, families, and friends should be provided with a resource to call for immediate help when they feel they are not receiving adequate medical attention.

Condition Help is activated by dialing 111 from any hospital phone and stating that you would like to initiate a Condition Help. Initiating a Condition Help provides patients, families, and friends with the ability to initiate a Rapid Response Team for any of the following:

  • A change in the patient’s condition when they have tried to express concerns to the health care team and feel they did not get the proper attention for the situation.
  • A situation where they have spoken with the hospital staff from the health care team (doctors and nurses) and still have serious concerns regarding how care is being given, managed, or planned.
  • An emergency situation when they are unable to get attention from the hospital staff.

Spiritual Care

Pastoral care provides a spiritual component to patient care. If you would like a visit from the director of Pastoral Care, or if you would like to arrange a visit from clergy of your faith, please call 412-664-2057

Our interfaith chapel is located on the 1st floor of the Shaw Building. Family and friends are welcome to use this space for prayer or quiet reflection. This can be particularly helpful during periods of decision and waiting.

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Palliative Care

Palliative care services are offered for those who are dying, as well as thosesuffering from life-limiting illness. The service emphasizes relief from pain andother distressing symptoms; integration of physical, psychological, and spiritualaspects of patient care; and the development of a support system, both to help patients live as actively as possible until death and to help the family cope during the patient’s illness and in bereavement.

To request palliative care services, please speak with your nurse or doctor.​

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UPMC McKeesport Outpatient Pharmacy

​​Location:  1500 Fifth Avenue
Floor 1, Shaw Building
McKeesport, PA 15132
​Hours: Monday to Friday: ​
8:30am to 5pm 
Closed weekends and holidays
​Phone: ​412-664-3100
​Fax:  ​412-664-3101

Our services include:

  • Prescriptions for patients upon discharge
  • Pharmacist consultations and counseling on medications
  • Assistance with medication costs and other prescription issues through collaboration with social workers, care coordinators, and other health care professionals
  • Prescription transfers

Most insurance plans are accepted at our pharmacy. Learn more about the UPMC McKeesport Outpatient Pharmacy.

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​More UPMC Patient Resources

Visit our main UPMC patient resources section to help you prepare for your stay at UPMC McKeesport.

  • Patient Rights and Respon​sibilities: Please take a moment to review our system-wide Patient Rights and Responsibilities, adopted to protect the interests and well-being of our patients.
  • UPMC Patient Relations: You may have concerns during your stay. To reach UPMC Shadyside Patient Relations, call 412-623-2014.
  • Pain Control: Your nurses and doctors will work with you to help relieve or control your pain levels during your hospital stay.
  • Discharge Planning: Your nurse will work with you and your family to plan your discharge from UPMC Shadyside.
  • Organ Donation: Learn more about becoming an organ or tissue donor.

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