UPMC Mercy Visitor Information

Visiting Hours, Guidelines, and Accommodations

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Visiting Hours at UPMC Mercy

General visiting hours are 6 a.m. to 8:30 p.m. daily for a majority of inpatient units. Some specialty care units observe different visiting hours. Check with your loved one’s nurse for additional information.

​Unit ​Hours
Cardiovascular Intensive Care Unit
  • ​9 to 10 a.m.
  • 2 to 3 p.m.
  • 6 to 7 p.m.
​Intensive Care Unit
  • ​8 to 8:30 a.m.
  • Noon to 2 p.m.
  • 5 to 6 p.m.
  • 7:30 to 8:30 p.m.
Labor and Delivery or
Neonatoal Intensive Care Unit
  • Speak with the unit nurse
Trauma and Burn Center
  • ​​Noon to 8:30 p.m.
Neuro-Step Down Unit (NSDU)
  • ​1 to 8:30 p.m.
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Visitor Guidelines

We ask visitors to UPMC Mercy to observe the following general guidelines, as well as any other guidelines noted by your loved one’s patient care team:

  • Visitors must enter only the area they are visiting.
  • Use hand sanitizer prior to entering an inpatient care unit. For your convenience, hand sanitizer dispensers are located at the main entrances to the hospital and on each patient care unit.
  • Wash hands with soap and water prior to entering your loved one’s room.
  • Visitors who have an active communicable infection — such as an upper respiratory, viral, or skin infection — or infectious diarrhea, should not visit. Doing so could compromise your loved one’s recovery.
  • No more than two people should visit with a patient at one time.
  • If you have a special request regarding visiting hours, talk with your loved one’s nurse.
  • For infection control reasons, live flowers, plants, and fresh fruit are not permitted in critical care units. Check with your loved one’s nurse to see what is permitted.

Children visiting UPMC Mercy

  • Except for children of a patient, all children who visit must be at least 12 years of age.
  • Check with your loved one’s nurse before having children visit.
  • All children must be supervised at all times by a responsible adult.
  • No child should be brought to visit if they have a fever, respiratory infection, gastrointestinal infection, diarrhea, or exposure within the preceding three weeks to measles, mumps, chicken pox, or German measles.

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Overnight Accommodations and Hotels

McAuley Inn

Conveniently located at UPMC Mercy, McAuley Inn offers clean, comfortable, homelike, and affordable overnight accommodations for patients and their loved ones for a nominal fee.

For more information or to arrange a stay at McAuley Inn, call the UPMC Mercy Department of Spiritual Care at 412-232-7424 or 412-232-8198. After 3:30 p.m. and weekends, call 412-232-8111.


Several area hotels offer discounted rates on overnight accommodations for UPMC Mercy patients and their loved ones.

Mention UPMC Mercy for discounted rates.

​Hotel About

Cambria Suites
1320 Center Avenue
Pittsburgh, PA  15219
Phone: 412-381-6687

  • ​Free parking
  • Free shuttle to UPMC Mercy from 7 a.m. to 11 p.m.

Days Inn
1150 Banksville Road
Pittsburgh, PA 15216
Phone: 412-531-8900

  • ​Free parking

Extended Stay
520 North Bell Avenue
Carnegie, PA 15106
Phone: 412-278-4001

  • ​Efficiency style hotel
Family House
Four locations in Pittsburgh
  • ​10-minute drive to UPMC Mercy
Hampton Inn
3315 Hamlet Street
Pittsburgh, PA 15213
Phone: 412-488-1130
  • ​5-minute drive to UPMC Mercy
  • Free shuttle
  • Free parking
  • Free breakfast
Holiday Inn Express
20 South 10th Street
Pittsburgh, PA 15203
Phone: 412-471-4000
  • 5-minute drive to UPMC Mercy
  • Free shuttle (plus gratuity)
Marriott Pittsburgh City Center
112 Washington Place
Pittsburgh, PA 15219
Phone: 412-471-4000
  • ​Free shuttle (plus gratuity)
Quality Inn University Center
3401 Blvd. of the Allies
Pittsburgh, PA 15213
Phone: 412-683-6100
  • ​8-minute drive from UPMC Mercy
  • Free shuttle
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