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  • 24-Hour Evaluation and Referral Center (ERC): 412‑232‑8800
  • UPMC Physician Referral: 1‑800‑533‑UPMC (8762)
  • Visiting hours and general information: 412‑232‑8111
  • resolve Crisis Services: 1‑888‑7‑YOU‑CAN (796‑8226)

Behavioral Health Services at UPMC Mercy

Millions of Americans live with behavioral health problems, from mental illness and intellectual disabilities to addiction.

If a behavioral health issue is making it hard for you or a loved one to live and function in a healthy way, it's vital to get proper care right away.

At UPMC Mercy, we offer year-round, around-the-clock access to quality behavioral health services. We will treat you with dignity and respect in a highly personalized and supportive setting.

Emergency Behavioral Services

If you're having a behavioral health crisis, you can come directly to UPMC Mercy’s Emergency Department for an evaluation at our Evaluation and Referral Center (ERC).

A person who is experiencing a behavioral health emergency also may get referred to us by:

  • A primary care doctor, private psychiatrist, therapist, mental health center, or other outpatient care provider
  • A family member
  • A police officer
  • An emergency medical services professional
  • A mobile crisis team clinician

Based on information the ERC clinician obtained during an initial assessment, he or she will recommend a care plan that can include:

  • Admission to UPMC Mercy or transfer to another inpatient facility.
  • Discharge with referrals to proper outpatient programs.
  • Holding for an exam by a psychiatrist.

resolve Crisis Services

When the pressures of daily living become overwhelming, your path to help can be just a phone call away.

The resolve Crisis Services is for Allegheny County residents who need mental health crisis and intervention services. Trained crisis counselors, doctors, and staff are available around the clock.

  • Telephone: Call any time to speak with a trained counselor at 1-888-796-8226.
  • Mobile: Trained crisis counselors will travel to where you are, anywhere in Allegheny County.
  • Walk in: You don't need an appointment resolve’s North Braddock Avenue location.

You don't need to have a diagnosis of mental illness to use resolve Crisis Services, which are available regardless of your ability to pay.

This service is a partnership of Western Psychiatric Institute and Clinic of UPMC and Allegheny County.

Inpatient Mental Health Services

If we admit you to UPMC Mercy for inpatient services, you will receive care on the unit that best meets your health care needs.

Our adult behavioral health unit is a licensed, 34-bed unit. The unit is for the voluntary or involuntary commitment of people — 18 years old and older — who we identify are in crisis.

This may include people who are having symptoms of mood or thought disorders, or are at risk of harming themselves or others.

A doctor and a certified registered nurse practitioner coordinate medical care on the adult behavioral health unit.

Inpatient treatment and care for behavioral health problems

UPMC Mercy’s inpatient units offer specific therapy and education programs for:

  • Individuals
  • Groups
  • Family members

A multidisciplinary team of trained staff leads the treatment programs.

The team includes:

  • Doctors
  • Nurses
  • Psychiatrists
  • Counselors and therapists
  • Pharmacists
  • Social workers
  • Dietitians
  • Other health care professionals

A UPMC Mercy psychiatrist serves as the attending doctor.

Psychiatrists see each patient daily and make decisions about:

  • Medication therapy
  • Continued inpatient treatment
  • Another appropriate level of care

As a patient, we will encourage you to take part in:

  • Developing and continually adjusting your care plan to be sure you're meeting your treatment goals.
  • All recommended therapeutic programs so you can work toward achieving your goals

Primary care doctors on staff at UPMC Mercy can take part in their patients’ medical treatment.

If your primary doctor is not on staff at the hospital, we will ask you to sign a release. This lets us keep your doctor fully informed about your condition, treatment, and progress.

Transition to Outpatient Behavioral Health Care

After we resolve the immediate crisis, we will design discharge plans that include an outpatient program to provide you with ongoing services.

The outpatient planning process begins at the time of admission and continues through discharge. This allows social services staff to decide on the outpatient services you need for a successful transition.

Get help now

If you're in crisis, get help right away.

  • Call the resolve Crisis Services any time to speak with a trained counselor at 1-888-796-8226.
  • Call the UPMC Mercy 24-Hour Evaluation and Referral Center 412-232-8800.

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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