Information for Patients and Visitors at UPMC St. Margaret


Family House, established in 1983, is a non-profit licensed organization that provides a special "home away from home" for patients and their families who must travel to Pittsburgh for treatment of serious or life-threatening illnesses. By providing a supportive, home-like environment, Family House strives to make a difference in the quality of the families’ lives while they are in Pittsburgh.

Located in the Oakland and Shadyside sections of Pittsburgh, Family House operates four free-standing houses (Family House Shadyside, Family House McKee, Family House Neville and Family House University Place) with a total of 160 guest rooms. For housing information, please call 412-647-7777 or visit the Family House website.

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For your convenience, automated teller machines (ATMs) are located in the:

  • Main lobby, entrance B (second floor)
  • First floor, cafeteria (vending room)

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Cafeteria and Dietary Services

The cafeteria at UPMC St. Margaret is located on the first floor of the hospital.

  • Hours
    Breakfast – 6 to 10:30 a.m. (6 to 10 a.m. on weekends)
    Lunch – 11 a.m. to 2:30 p.m. (11 a.m. to 1:30 p.m. on weekends)
    Dinner – 4 to 6 p.m.

For your convenience, the cafeteria also is open between meal times and offers a variety of soups, salads, snacks, desserts, and refreshments. Vending machines (located next to cafeteria) are available 24 hours a day. For more information, contact the cafeteria at 412-784-4151. Gourmet coffee and pastries are available at a station located in the entrance A lobby.

Patients can make their daily meal selections from a menu provided in accordance with the diet prescribed by their physician. In addition, the hospital offers a gourmet menu as well as guest trays at an additional charge.

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Community Classes and Support Groups

UPMC St. Margaret offers a variety of community classes and support groups. For more information, contact Community Relations at 412-784-5160

Express Registration

Express registration is available for those who want the convenience of registering in advance for their laboratory testing. Contact Express Lab at 412-784-5300 or 1-866-334-5227 for information and registration.

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Gift Shop

The Gift Shop is located on the second floor of the hospital near the entrance B lobby. The shop carries a variety of cards, gifts, magazines, and other personal items.

  • Hours:
    weekdays – 8:30 a.m. to 8 p.m.
    weekends – 10 a.m. to 6 p.m.
    holidays – 10 a.m. to 2 p.m.

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Health Sciences Library

Patients, family members and members of the community are welcome to use the Health Sciences Library at UPMC St. Margaret during scheduled business hours. We provide health and disease specific research, internet, and email access and recreational reading materials. For more information, contact us at 412-784-4238

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Patient Rights and Responsibilities

At UPMC, service to our patients is our top priority. Please take a moment to review our system-wide Patient Rights and Responsibilities adopted to protect the interests and well-being of our patients.

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Patient Satisfaction

UPMC prides itself on providing quality care to patients. All UPMC hospitals are accredited by the Joint Commission (formerly called Joint Commission on Accreditation of Healthcare Organizations, or JCAHO). If a patient believes his or her concerns about care or safety have not been addressed, please call Patient Relations at 412-784-4811, to file a complaint.

Upon receipt of a complaint UPMC St. Margaret will make every effort to respond in a prompt and fair manner to address the complaint. However, complaints can further be addressed to the Pennsylvania Department of Health at 1-877-724-3258, or with the Joint Commission at 1-630-792-5000

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Religious Services

The chapel is located next to the hospital's main lobby, and it is always open. Inpatients may be escorted to the chapel, if requested.

Chapel services, when available, are televised on the inter-hospital television system on channel 8.

An Episcopal priest visits the hospital every Wednesday and Sunday and is on-call as needed. Eucharistic ministers visit daily and distribute the Sacrament. Upon request, a patient’s own priest, minister, or rabbi can be contacted.

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Smoke-Free Environment

To protect our patients, visitors, and staff from the harmful effects of second-hand smoke, smoking is not permitted anywhere on UPMC property. All UPMC hospitals, facilities, grounds, including parking lots and garages, are smoke-free. UPMC has no designated smoking areas. If you choose to smoke, you cannot do so on the UPMC campus. A patient who smokes does so against our advice and assumes the risk for any consequences.

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, gender identity, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.

Medical information made available on is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

For UPMC Mercy Patients: As a Catholic hospital, UPMC Mercy abides by the Ethical and Religious Directives for Catholic Health Care Services, as determined by the United States Conference of Catholic Bishops. As such, UPMC Mercy neither endorses nor provides medical practices and/or procedures that contradict the moral teachings of the Roman Catholic Church.

Pittsburgh, PA, USA