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Daniel Drawbaugh

 

University of Pittsburgh Medical Center Ranked by InformationWeek Magazine as Leading Innovative User of Information Technology

PITTSBURGH, September 22, 2000 — University of Pittsburgh Medical Center's initiatives in using computer technology to improve health care access have been recognized by InformationWeek magazine. UPMC is ranked 8th among health care and medical industries and ranked 224 overall in the magazine's 12th annual Top 500 listing of the most innovative users of information technology.

"UPMC has continuously invested in the latest computer hardware and software to speed up the flow of information among health plan members, patients, hospitals and health care professionals. In the next five years, we plan to invest some $500 million in technology initiatives," said Dan Drawbaugh, University of Pittsburgh Medical Center's chief information officer. "This listing recognizes UPMC's leadership position in using technology to support and enhance customer service and business operations."

According to InformationWeek, to make the list, a company must demonstrate a pattern of technological, procedural and organizational innovation. Only parent companies with at least $1 billion in annual revenue may participate. The magazine's research entails identifying and ranking the companies after an extensive mail, phone and fax study. Senior information technology executives at these companies were then surveyed about their organizational priorities and spending plans for the year ahead.

InformationWeek 500 companies were awarded gold, silver and bronze citations for their early adoption and creative use of technologies and business practices. UPMC was awarded a gold for its business practices, a silver for its technology strategy, a bronze for its e-business strategy, and a silver for its customer knowledge.

"Our initiatives will enable us to provide more personalized services to our customers, to be a technology leader and to remain a health care leader," Mr. Drawbaugh said.

Through its enterprise access services (EAS) UPMC is pioneering computer information technologies that will increase the convenience and quality of health care and improve how patients interact with the health system. The EAS initiative includes plans for an expanded interactive website enabling patients to go online and order prescription refills, request doctors' appointments and preregister for hospital stays. It also involves implementing a systemwide, electronic medical record to replace patients' paper charts, enabling patient information to remain confidential yet be accessible.

The new Internet-based system will link UPMC's hospitals, physicians, senior living facilities, surgical centers, satellites, Health Plan and ancillary service providers onto a central information network.

UPMC's technology initiatives have been recognized by others in the technology and health care industries. In April, for the second year in a row, it was named one of the 100 Most Wired hospitals and health systems in the United States for the way it uses technology to serve its patients, doctors, nurses and employees. The designation was the result of an annual survey conducted by Hospitals & Health Networks magazine. In August, UPMC was named a CIO magazine honoree for the way it uses computer information technology to improve business operations and customer services.

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