Navigate Up

UPMC/University of Pittsburgh Schools of the Health Sciences
Patients and medical professionals may call 1-800-533-UPMC (8762) for more information.

UPMC Media Relations

UPMC Health Plan Celebrates National Customer Service Week

Pittsburgh, Pa., (October 23, 2003) No matter what they sell, all successful businesses have one thing in common satisfied customers.

In recognition of that fact, corporations around the country celebrated National Customer Service Week during the week of October 6. At UPMC Health Plan, the theme for the week was "Service with a Smile."

During the week, UPMC Health Plan employees had the opportunity to win prizes by participating in company-wide activities that pertained to customer service.

Health Plan employees were able to nominate coworkers who exhibited outstanding customer service by consistently going above and beyond their daily job responsibilities. Health Plan staff from all departmentspharmacy, information services, enrollment, finance, communications, call centers, reimbursement and claims, sales and marketing, and member and provider serviceswere recognized for their excellent customer service.

Employees were also invited to enter an essay contest to describe the importance of providing excellent customer service. Winners were given UPMC windbreakers as prizes.

To reinforce the "Service with a Smile" theme, UPMC Health Plan management treated employees to Eat n' Park Smiley Cookies as well as free ice cream. The treats were management's way of thanking employees for providing a consistently high level of service to their customers throughout the year.

UPMC | Affiliated with the University of Pittsburgh Schools of the Health Sciences Supplemental content provided by Healthwise, Incorporated. To learn more, visit

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, gender identity, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.

Medical information made available on is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

Pittsburgh, PA, USA |