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UPMC Presbyterian Shadyside Only Area Hospital to Receive Consumer Choice Award from National Research Corporation​

PITTSBURGH, September 22, 2004 UPMC Presbyterian Shadyside Hospital is the only hospital in western Pennsylvania to be named a 2004 Consumer Choice Award winner by the National Research Corporation (NRC). This is the sixth year in a row that the hospital has been named to the prestigious list, which is based on a national survey of more than 140,000 households.

The award placed UPMC Presbyterian Shadyside among the nation's top 186 hospitals consumers chose as having the highest quality and image in 150 metropolitan areas throughout the United States.

Being recognized is a great honor and demonstrates UPMCs ongoing commitment to clinical excellence and the delivery of quality patient care, said Elizabeth Concordia, senior vice president for Academic and Community Hospitals at the University of Pittsburgh Medical Center.

The winners of the award were announced in the Sept. 20 issue of Modern Healthcare magazine.

Each year NRC, which measures health care performance, honors the U.S. hospitals most preferred by consumers for overall health care services. According to the NRC, the consumer assessment is the most comprehensive in the industry by taking into account physician and hospital satisfaction assessments, hospital image and preference ratings, health plan, health status and chronic condition profiles and consumer trust and confidence in health care.

Founded in 1981, NRC has maintained a strong commitment to improving the quality of health care received by Americans through a focus on continual improvement in patient experience and performance measurement within the health care industry. NRC is the leading provider of ongoing survey-based performance measurement, analysis and tracking services to the health care industry. NRC addresses the growing need of health care providers to measure the care outcomes, specifically satisfaction and health status, of their patients and/or members.

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