Navigate Up

UPMC/University of Pittsburgh Schools of the Health Sciences
Senior Director
Telephone: 412-586-9777

UPMC and Alcatel-Lucent Team to Develop Next-Generation Telemedicine Solution

UPMC to Consolidate Extensive Telemedicine Offerings on New Platform to Help Lower Costs and Improve Access to High-Quality Care

Pittsburgh and Paris, May 3, 2011 — UPMC and Alcatel-Lucent have signed an agreement to jointly develop a telemedicine platform and suite of applications that will enable patients to receive care even when they are far from doctors and hospitals. This newest collaboration builds on a relationship and co-development agreement dating back to 2006 between UPMC and Alcatel-Lucent.

The solution, expected to be ready for commercial launch in early 2013, will offer secure, real-time clinical encounters in a virtual “exam room” designed to fit the workflow of health care providers and the mobility of patients. Using a secure Web portal, patients will have access to both scheduled and emergency care from any location at any time through a variety of mobile devices using real-time video and audio communication among multiple participants in multiple locations. At the same time, the system will securely generate, retrieve and store patient data in a clinically relevant way.

“Advances in telecommunications technology and the widespread adoption of mobile devices have paved the way for eliminating the restrictions that bricks and mortar have placed on health care,” said Rebecca Kaul, president of UPMC’s Technology Development Center, who will co-manage the effort and help to oversee development teams in Pittsburgh and New Jersey. “By combining our clinical and technological expertise, UPMC and Alcatel-Lucent are poised to deliver on the promise of providing seamless care to patients that is only a click away.”

The platform is being developed along with Bell Labs, Alcatel-Lucent’s research arm, making use of advanced technologies such as immersive and cloud-based communications.

“The challenge involved in creating this next-generation telemedicine system is designing a true multi-point communication platform that allows everyone involved in the medical case to securely view the same data and medical records at the same time regardless of the communication device used,” said Sid Ahuja, vice president of Alcatel-Lucent Ventures, who will co-manage the initiative. “With cloud-based technologies, services and software applications are delivered from the Internet rather than a dedicated enterprise network in a single location, enabling a new level of medical collaboration and information sharing via secure real-time audio, video and data links.” 

A national leader in the use of information technology, UPMC will consolidate its extensive telemedicine offerings on the new platform, with the goal of lowering costs and improving access to high-quality care. Since 1997, UPMC has expanded its use of telemedicine into 16 service lines, including stroke care, cardiology, pathology, dermatology and ophthalmology. Its telemedicine network encompasses 19 facilities, both within and outside of UPMC, including ISMETT, UPMC’s transplant center in Italy, and UPMC Beacon Hospital in Ireland. UPMC also provides administrative support, business assistance and information technology services to hospitals, physicians and other medical professionals interested in telehealth services.

About UPMC

UPMC is a $9 billion global health enterprise with more than 50,000 employees headquartered in Pittsburgh, Pa., and is transforming health care by integrating more than 20 hospitals, 400 doctors’ offices and outpatient sites, a health insurance services division, and international and commercial services. Affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is redefining health care by using innovative science, technology, and medicine to invent new models of accountable, cost-efficient, and patient-centered care. For more information on how UPMC is taking medicine from where it is to where it needs to be, go to

About Alcatel-Lucent (Euronext Paris and NYSE : ALU)

The long-trusted partner of service providers, enterprises, strategic industries and governments around the world, Alcatel-Lucent is a leader in mobile, fixed, IP and Optics technologies, and a pioneer in applications and services. Alcatel-Lucent includes Bell Labs, one of the world's foremost centres of research and innovation in communications technology.

With operations in more than 130 countries and one of the most experienced global services organizations in the industry, Alcatel-Lucent is a local partner with global reach. The Company achieved revenues of Euro 16 billion in 2010 and is incorporated in France and headquartered in Paris.

For more information, visit Alcatel-Lucent's website,  read the latest posts on the Alcatel-Lucent blog, and follow the company on Twitter.

UPMC | Affiliated with the University of Pittsburgh Schools of the Health Sciences Supplemental content provided by Healthwise, Incorporated. To learn more, visit

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, gender identity, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.

Medical information made available on is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

Pittsburgh, PA, USA |