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Putting Patients First, Matilda Theiss Health Center Receives Recognition for Patient-Centered Medical Home Model

PITTSBURGH, Aug. 14, 2013 – The Matilda H. Theiss Health Center, a UPMC health center staffed by the faculty of the University of Pittsburgh’s Department of Family Medicine, has received the highest level of recognition by the National Committee for Quality Assurance (NCQA) for the delivery of collaborative and comprehensive patient-centered primary care.
In recent years, patient-centered medical homes, or team-based models of care that embrace strong patient-provider relationships beginning in the primary care setting and extending throughout a patient’s medical management, have gained popularity for their ability to provide a cost-effective approach to the coordination and delivery of care. NCQA Patient-Centered Medical Home (PCMH) recognition demonstrates that a health center has implemented evidenced-based protocols and harnessed information technology, including electronic medical records, to provide continuous support and care to patients within the health system, ultimately maximizing their expected health outcomes.
Located in what is commonly referred to as Oak Hill, a small neighborhood nestled between Oakland and the Hill District, the Matilda Theiss Health Center is the only federally qualified health center within the UPMC system, treating a predominantly disadvantaged, African-American and Hispanic patient population. A federal grant funded through the University of Pittsburgh provides resources to care for uninsured patients. Physicians who are faculty members in the Department of Family Medicine offer full primary care services, including child and adult physical examinations, chronic disease screening and management, immunizations, counseling, health education, and obstetrical and gynecological care.
“The Matilda Theiss Health Center has been committed to providing our patients with quality care since its doors opened in the 1960s”, said Jeannette South-Paul, M.D., chair, Department of Family Medicine, University of Pittsburgh School of Medicine. “The adoption of the patient-centered medical home model, a process which took two years to fully implement, has enabled our physicians, nurses, pharmacists, administrators and care coordinators to take the delivery of patient care to the next level. This is a distinction that recognizes the tireless efforts of individuals working together as a team, to ensure that the health and well-being of our patients continues to be our top priority.”
The NCQA is a not-for-profit organization dedicated to improving health care quality. In order to receive Level 3 NCQA PCMH recognition, a practice must demonstrate that it fully functions as a PCMH and meets six key standards:
  • Enhances access and continuity of care
  • Identifies and manages patient populations
  • Plans and manages care
  • Provides self-care support and community resources
  • Tracks and coordinates care
  • Measures and improves performance
The three achievement levels are based on the total points earned for these criteria, and recognition is valid for three years.

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