Navigate Up

UPMC/University of Pittsburgh Schools of the Health Sciences
For Journalists
Senior Director
Telephone: 412-586-9777
Senior Director
Telephone: 412-586-9764
Patient & Other Inquiries


UPMC Patients Alerted to Billing Company’s Data Theft 

 PITTSBURGH, May 15, 2015 – Because of a data theft at an outside medical billing company, about 2,200 people treated at various UPMC emergency departments are being notified in writing that their records may have been illegally disclosed by an employee of Medical Management LLC. MML and its affiliates provide billing services to health care providers throughout the United States, including to UPMC’s physician group Emergency Resource Management Inc.  
 
MML recently informed UPMC and numerous other health care providers of the theft after federal law enforcement agencies notified MML of a criminal investigation into the incident. A call center employee—since terminated by MML—has been identified as being responsible for copying certain items of personal information from the billing system over the past two years and then illegally disclosing that information to a third party.
 
The personal information that was accessed and potentially compromised includes names, dates of birth and Social Security numbers. There is no evidence that information about medical histories or treatments was disclosed.
 
UPMC worked with MML to investigate this data breach and has independently reported this matter to the appropriate federal and state authorities. MML has secured the services of Kroll Inc. to provide identity theft protection at no cost to affected patients for one year.
 
“We apologize for any anxiety or inconvenience that this incident may cause for our patients. We hold our vendors to the same high privacy standards that we have for ourselves. Based upon the ongoing investigation, we will make whatever changes might be necessary to further enhance our already stringent privacy protections, especially those that apply to our business partners,” said John Houston, UPMC’s vice president of privacy and information security.
 
MML is sending letters to patients whose information may have been stolen in this incident. Affected patients who received letters and have any questions should contact Kroll Inc. at 1-855-330-6364, 8 a.m. to 5 p.m. CT or check UPMC.com for additional privacy resources.

UPMC | Affiliated with the University of Pittsburgh Schools of the Health Sciences Supplemental content provided by Healthwise, Incorporated. To learn more, visit www.healthwise.org

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, gender identity, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.

Medical information made available on UPMC.com is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, UPMC.com is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

UPMC
Pittsburgh, PA, USA | UPMC.com