Skip to Content
800-533-8762
  • Careers
  • Newsroom
  • Health Care Professionals
  • About Us
  • Contact Us
UPMC
  • Find a Doctor
  • Services
    • Frequently Searched Services
    • Frequently Searched Services
      Allergy & Immunology Behavioral & Mental Health Cancer Ear, Nose & Throat Endocrinology Gastroenterology Heart & Vascular Imaging Neurosciences Orthopaedics
      Physical Rehabilitation Plastic & Reconstructive Surgery Primary Care Senior Services Sports Medicine Telemedicine Transplant Surgery Walk-In Care Weight Management Women’s Health
      See all Services
    • Services by Region
    • Find a UPMC health care facility close to you quickly by browsing by region.
      UPMC in Western Pa. Western Pa. and New York
      UPMC in Central Pa. Central Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Services
  • Locations
    • Locations by Type
    • Locations by Type
      UPMC hospitals
      Hospitals
      Physical Therapy
      Physical Therapy
      Urgent care
      Walk-In Care
      UPMC Outpatient Centers
      Outpatient Centers
      UPMC Imaging Services
      Imaging
      Community Health Centers
      Community Health Centers
      See All Locations
    • Locations by Region
    • Locations by Region
      UPMC in Southwest Pa. Southwest Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Northwest Pa and Ny. Northwest Pa. & Western N.Y.
      UPMC in West Central Pa. West Central Pa.
      UPMC in Central Pa. Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Locations
  • Patients & Visitors
    • Patient & Visitor Resources
    • Patient & Visitor Resources
      Patients and Visitors Resources Pay a Bill Classes & Events Medical Records Health Library Patient Information
      Patient Portals Privacy Information Shared Decision Making Traveling Patients Visitor Information
      Man uses mobile phone
      Pay a Bill
      Nurse reviews medical chart
      Request Medical Records
  • Patient Portals
  • Find Covid-19 updates
  • Schedule an appointment
  • Request medical records
  • Pay a bill
  • Learn about financial assistance
  • Find classes & events
  • Send a patient an eCard
  • Make a donation
  • Volunteer
  • Read HealthBeat blog
  • Explore UPMC Careers
Skip to Content
UPMC
  • Patient Portals
  • For Patients & Visitors
    • Find a Doctor
    • Locations
    • Patient & Visitor Resources
    • Pay a Bill
    • Services
    • More
      • Medical Records
      • Financial Assistance
      • Classes & Events
      • HealthBeat Blog
      • Health Library
  • About UPMC
    • Why UPMC
    • Facts & Stats
    • Supply Chain Management
    • Community Commitment
    • More
      • Financials
      • Support UPMC
      • UPMC Apps
      • UPMC Enterprises
      • UPMC International
  • For Health Care Professionals
    • Physician Information
    • Resources
    • Education & Training
    • Departments
    • Credentialing
  • Careers
  • Contact Us
  • Newsroom
  • UPMC >
  • Media Relations >
  • News Releases >
  • veteran care
Media Relations
News Releases
Central Pa. News
North Central Pa. News
Contact Us
Experts
Community-Focused News
Media Kits
Media RSS
Media Relations
News Releases
Central Pa. News
North Central Pa. News
Contact Us
Experts
Community-Focused News
Media Kits
Media RSS

Chat Keywords List

  • cancel or exit: Stops your conversation
  • start over: Restarts your current scenario
  • help: Shows what this bot can do
  • terms: Shows terms of use and privacy statement
  • feedback: Give us feedback
Continue
Chat with UPMC
RESTART
MENU
CLOSE

​University of Pittsburgh Study Finds Improved Access to Care for Veterans

For Journalists

Karen Beardsley
Senior Manager
814-392-3362
beardsleypetitkl@upmc.edu

Gloria Kreps
Vice President
412-586-9764
krepsga@upmc.edu

Want to Make an Appointment or Need Patient Information?
Contact UPMC at

1-800-533-8762.

Go to Find a Doctor to search for a UPMC doctor.

UPMC color stacked

12/28/2016

Main Content
PITTSBURGH, Dec. 28, 2016 – A recent study conducted by the University of Pittsburgh Joseph M. Katz Graduate School of Business and the University of Pittsburgh School of Pharmacy, Program Evaluation and Research Unit (PERU), in conjunction with the Department of Veteran Affairs (VA) found that a new program to improve veterans’ access to care initiated over the past year has been effective.
 
MyVA Access, implemented in 2015, established sustainable solutions within VA facilities to improve veterans’ access to care.
 
“The VA has done a remarkable job of improving veteran care access across the system, especially for urgent care, in a relatively short period of time,” said Janice L. Pringle, Ph.D., co-principal investigator, Pitt School of Pharmacy.
 
The project evaluated the outcomes associated with the first year of the VA’s MyVA Access program as compared to those of the prior year. According to Jerrold H. May, Ph.D., co-principal investigator, Pitt’s Katz Graduate School of Business, two fundamental questions were examined: Has veterans’ access to urgent care improved as intended, and is the strategy of prioritizing urgent care appointments the better course of action. The study determined that the answer to both questions was a definite yes.
 
The study collected data from 140 VA health facilities across the country. Drawing on the responses to surveys that patients completed after receiving medical care and on information from VA operational data, a comparison of access-to-care measures was studied for roughly a one-year time period.
 
“According to the data, access-related patient satisfaction improved significantly, and complaints decreased significantly,” May said. “Additionally, the wait time for urgent care-related consultations was improved at 74 percent of all VA facilities.”
 
The study determined the following successes in the MyVA Access program:
 
  • The percentage of ‘always’ and ‘usually’ responses to a survey question related to a veteran’s ability to obtain an urgent appointment as soon as needed improved significantly.
  • Veteran-perceived access improved overall.
  • New patient wait times for appointments improved significantly in both mental health and specialty care clinics.
  • The number of veterans per thousand who filed access-related complaints improved significantly in the period following the MyVA Access initiative.
  • Improvements in access measures were generally consistent across facilities with differing baseline performance level designations.
In addition, researchers made several recommendations for how the VA can better institutionalize the MyVA Access program, including engaging staff in communication programs; diffusing strong leadership principles throughout all levels of facility leadership; developing a simple performance measurement system; developing highly specified implementation plans; using effective methods for hiring staff; and implementing training programs that provide just-in-time knowledge and skills to staff.
 
“Improving any health care system’s patient access and organizational health is a difficult task,” said Pringle. “The VA’s continued commitment to improving access and organizational health is remarkable and will only contribute to it becoming one of the leading health care systems in the United States.”
UPMC
200 Lothrop Street Pittsburgh, PA 15213

412-647-8762 800-533-8762

Patients And Visitors
  • Find a Doctor
  • Locations
  • Pay a Bill
  • Patient & Visitor Resources
  • Disabilities Resource Center
  • Services
  • Medical Records
  • No Surprises Act
  • Price Transparency
  • Financial Assistance
  • Classes & Events
  • Health Library
Health Care Professionals
  • Physician Information
  • Resources
  • Education & Training
  • Departments
  • Credentialing
Newsroom
  • Newsroom Home
  • Inside Life Changing Medicine Blog
  • News Releases
About
  • Why UPMC
  • Facts & Stats
  • Supply Chain Management
  • Community Commitment
  • Financials
  • Supporting UPMC
  • HealthBeat Blog
  • UPMC Apps
  • UPMC Enterprises
  • UPMC Health Plan
  • UPMC International
  • Nondiscrimination Policy
Life changing is...
Follow UPMC
  • Contact Us
  • Website/Email Terms of Use
  • Medical Advice Disclaimer
  • Privacy Information
  • Active Privacy Alerts
  • Sitemap
© 2025 UPMC I Affiliated with the University of Pittsburgh Schools of the Health Sciences Supplemental content provided by Healthwise, Incorporated. To learn more, visit healthwise.org
Find Care
Providers
Video Visit
Portal Login