Patient Satisfaction

Our vision for the patient experience is to put people – patients, health plan members, employees, doctors and the community – at the center of everything we do, and create a model that ensures that every person gets the right care, in the right way, at the right time, every time.

How We Measure a Patient’s Experience

The Wolff Center is dedicated to improving the overall experience at UPMC by using patient satisfaction survey results distributed by Press Ganey to help guide improvements. All acute care hospitals are required by the Centers for Medicare and Medicaid Services to publically report patient satisfaction data known as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). These public reports are available on​.

To accomplish this, our team distributes patient satisfaction surveys to our patients by mail or email, and then partners with statisticians to understand what we do well, and to identify areas where we can improve. We want to know how you feel about your visit — not only the clinical care you received, but also how you feel about the educational information you received from your care providers, whether or not your emotional and spiritual needs were met, and how you connected personally with our staff during your stay. 

By reading our patients’ comments, we are able to hear their voices in a way that numbers and rankings cannot tell us. In order to be accountable to our employees as well as to the public, we share feedback with our staff in addition to posting survey results on our website for the public to read.

Our goal is to provide the best patient experience and continuously build on our culture of empathy and inclusion by improving our communication and teamwork. While we recognize that a hospital visit can be a cause fear and anxiety, we strive to make you feel comfortable and at ease through every step of your stay. 

Questions/Requests for More Information

If you would like information, or have questions, please email​. ​

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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Medical information made available on is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

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