What to Expect During a Telepsychiatry Visit

The Telepsychiatry Program at Western Psychiatric Institute and Clinic of UPMC offers virtual mental health services through Pennsylvania agencies.

We provide real-time audio/video-based psychiatric:

  • Consults
  • Follow-up care
  • Medication management

What Does a Standard Telehealth Visit With a Psychiatrist Involve?

Most telepsychiatry appointments take place at a local behavioral health center near the patient's home. In some cases, patients may connect virtually from home.

Doctors connect virtually to the patient from their office.

Video-teleconferencing equipment will be present on both ends — most likely a desktop or laptop. These devices connect using the Vidyo platform.

Vidyo adheres to state-of-the-art security and encryption and is HIPAA compliant. The Telepsychiatry Program does not support video recording or store data with Vidyo.

Staff at the local center handles all equipment set-up and connectivity for the patient. A medical professional — often a masters-level clinician — will be present in the room with the patient.

Technical support staff is on hand at both sites if there are any issues with the equipment.

How Long is a Telepsychiatry Visit?

  • Initial consults are 45 minutes to an hour.
  • Follow-up and drug management appointments are around 15 to 20 minutes.
  • Visits can take place each month, every other month, or as needed.

Learn more about UPMC telepsychiatry services:

Contact Us

For more information about the Telepsychiatry Program, please call 412-246-5434 or email us.

UPMC | Affiliated with the University of Pittsburgh Schools of the Health Sciences | Supplemental content provided by Healthwise, Incorporated. To learn more, visit www.healthwise.org

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, gender identity, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.

Medical information made available on UPMC.com is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, UPMC.com is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

Pittsburgh, PA, USA | UPMC.com