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Post-Operative Video Visits FAQs

What is a Post-Operative Video Visit?

A post-operative video visit allows you to complete a visit virtually with your surgeon without having to go to the doctor's office. All you need to participate is a MyPinnacleHealth ( MyChart) account plus a computer or tablet with a webcam and internet connection, or smartphone or tablet. If you use a mobile device, you will need to download the MyChart app and the VidyoConnect app from your app store.

Visit Details

How do I schedule a post-operative video visit with my provider?

You can schedule your visit by calling your provider directly.

What symptoms can be treated with a post-operative video visit?

Your surgeon will make the final determination if you can be seen post operatively with a video visit. Please discuss with your surgeon to determine your eligibility.

Most common simple surgeries that require follow up can be treated, including the following:

  • Post- op wound incision check
  • Symptoms associated to your surgery or healing
  • Pain assessment
  • Next steps

(Note: We do not treat emergent or life-threatening situations such as chest pain, head injury, broken bones, coughing blood or loss of consciousness. We do not prescribe medications for certain controlled substances via video visit. We recommend you visit urgent care or the emergency room for the most serious conditions.)

Will medication be prescribed during the video visit?

Possibly, depending on the provider's recommendation based on your symptoms. (Note: We are unable to prescribe medications for certain controlled substances via video visit.)

Technology

Can I participate in a video visit on my mobile phone?

Yes. Mobile video visits require a connection to either the Internet or a 3G/4G network. You must have an active MyChart account to participate in a video visit, and you will need to download the MyChart app and the VidyoConnect app to your handheld device before your appointment. When you first use your MyChart account for a video visit, the device you are using may ask if you want to allow the MyChart program to use the camera and the microphone, you must click Yes or Allow for the service to work.

Do I need a camera on my electronic device in order to participate in a video visit?

Yes. You will need a camera on your smartphone, tablet or computer to be able to see your provider during your video visit.

What if I have technical difficulties when it is time to begin my video visit?

If a technical problem prevents the video visit from being complete or if your doctor determines that your problem cannot be addressed through a video visit, the fee will be reimbursed.

Cost

How much will it cost to participate in a video visit?

A video visit for post-operative care is considered part of the entire treatment plan and should be covered with no additional costs. Please check with your insurance company for confirmation.

What Else Should I Know?

If your symptoms worsen, you should seek immediate medical care in person from another provider, from a local hospital or by dialing 911.

I have a question that isn't listed here. Can you help me?

If you need help with registering for your MyPinnacleHealth account or have technical issues please call 1-888-782-5678 or 717-988-0000 option 6 or submit online. If you have any other questions, please contact your primary care provider.