NOTE: UPMC does not currently do business with Professional Business Systems, Inc. d/b/a Practicefirst, however from 2009 to 2013 Practicefirst provided services to WCA Services Incorporated, a company that UPMC obtained in 2016 by way of its acquisition of UPMC Chautauqua. As such, all potentially affected data described in the following breach notice was obtained by Practicefirst in 2013 or earlier from WCA Services Incorporated and not from UPMC.
Professional Business Systems, Inc. d/b/a Practicefirst Medical Management Solutions and PBS Medcode Corp. (“Practicefirst” or “We”), a medical management company that processes data for health care providers, provided UPMC with notice of a recent incident that may affect the security of employee and patient information (“Information”).
On December 30, 2020, Practicefirst learned that an unauthorized actor who attempted to deploy ransomware to encrypt their systems copied some files from their system, including files that contain limited patient and employee personal Information. Upon learning of this, Praccticefirst shut down their systems, changed passwords, alerted law enforcement, and retained national privacy and security experts. Practicefirst is not aware of any fraud or misuse of any of the Information as a result of this Incident. The hacker who took the copy informed Practicefirst that the Information is destroyed and was not shared.
The Information, copied from Practicefirst’s system by the unauthorized actor before it was permanently deleted, included the following categories of information: name, address, email address, date of birth, driver’s license number, Social Security number, diagnosis, laboratory and treatment information, patient identification number, medication information, health insurance identification and claims information, tax identification number, and bank account and/or credit card/debit card information. This describes general categories of information involved in this Incident, many records did not include all categories.
Practicefirst immediately reported the Incident to appropriate law enforcement authorities and implemented measures to further improve the security of our systems and practices. They worked with a leading privacy and security firm to aid in their investigation and response and reported the Incident to relevant government agencies. They also implemented additional security protocols designed to protect their network, email environment, and systems.
Practicefirst established a dedicated assistance line for individuals seeking additional information regarding this incident. Individuals seeking additional information may call the toll-free assistance line at 855-731-3351. This toll-free line is available Monday through Friday, from 9:00 a.m. to 6:30 p.m. Eastern Time (excluding some U.S. national holidays).
Practicefirst encourages individuals to remain vigilant against incidents of identity theft and fraud, to review account statements and explanation of benefits forms, and to monitor free credit reports for suspicious activity and to detect errors. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus. To obtain a free credit report, individuals may visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Alternatively, affected individuals can contact the three major credit reporting bureaus directly at the addresses below:
Contact information for the three nationwide credit reporting companies is as follows:
Moreover, information regarding identity theft, fraud alerts, security freezes, and the steps an individual can take to protect personal information may be obtained by contacting the consumer reporting agencies, the Federal Trade Commission, or the appropriate state Attorney General. The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653- 4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Individuals can obtain further information on how to file such a complaint by calling 1-877-438-4338. Individuals should file a police report if they are a victim of identity theft or fraud. To file a report with law enforcement for identity theft, an individual will likely need to provide some proof that they have been a victim.