Looking for help with MyUPMC? Find answers to common questions about appointments, billing, messages, test results, account settings, and more.
MyUPMC is a free service that offers personalized and secure access to portions of your medical records from home. It helps you securely manage and receive information about your health. With MyUPMC, you can:
*If your UPMC doctor participates
The MyUPMC patient portal is NOT to be used/depended on for emergency situations.
You need a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyUPMC mobile app on a mobile device. Download via the App Store or Google Play Store.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. Unlike conventional email, all MyUPMC messaging is done while you are securely logged in to our website or mobile app.
UPMC also uses two-step verification to ensure that your account stays secure even if someone else has your username or password. With two-step verification, you must enter a code that is sent to you by email or text message to log in to MyUPMC, in addition to using your username and password.
MyUPMC is owned and operated by UPMC and is fully compliant with federal and state privacy laws. Your name and email address will be treated with the same care and privacy we give to your health records and will never be sold or leased by MyUPMC. Please review the MyUPMC Privacy Policy here.
You are eligible to use MyUPMC if you are 18 years of age or older or are the parent or legal guardian of a minor patient. In limited circumstances, an adolescent (aged 13-17) may also be eligible to use MyUPMC. Certain restrictions to information may apply.
You can sign up using our secure self-sign-up process on myupmc.com prior to visiting your UPMC medical office. If you do self-sign up, you will be required to fill out a form with your personal demographic information.
You also have the option to sign up at your UPMC medical office. The staff member will provide you with an activation code during your visit. This code will enable you to finish the sign up process by creating your own username and password on myupmc.com.
No. Each of you should establish your own MyUPMC accounts; however, you can grant each other access via proxy.
Teen patients can sign up for their own MyUPMC account by speaking with both their regular UPMC doctor and a parent/legal guardian at the time of their visit. For more information, please visit the MyUPMC proxy access webpage.
For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, call MyUPMC Portal Support at 1-833-298-7320.
Click the "Forgot login information” link from the MyUPMC homepage, and follow the prompts to recover your username and password.
To update information such as your email or physical address, log into MyUPMC, and select Personal Information, where you can update and verify contact information and other personal details.
To change your password or update communication preferences, select Account Settings from the main menu.
Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call MyUPMC Portal Support at 1-833-298-7320.
Call MyUPMC Portal Support at 1-833-298-7320.
You can request a copy of your medical record through the Sharing Hub in MyUPMC or send a request from the Message Center by selecting “Request a Copy of Your Medical Record”. You will fill out the form and click submit. You will receive a notification when your records are available to you within the portal.
You may also request a copy in person from our Health Information departments located at each UPMC Hospital. For more information, visit Requests for Medical Records.
Your health information is reviewed and updated in your electronic medical record during each visit. At that time, you can request an update in a conversation with your provider.
If there is information that you are not able to update, please contact your UPMC doctor's office or submit a Chart Correction Request via MyUPMC so that your information can be reviewed and updated. MyUPMC information comes directly from your electronic health record at your doctor's office. You can contact that office via the secure message option within MyUPMC or you can call or visit the office to update the information.
Yes, if your health management app includes a feature to download records from your provider, you can authorize it to access your UPMC medical chart, including information such as allergies, medications, health issues, procedures, visit information, and test results.
If you later decide you want to remove an app’s access to your records, you can do so using the deauthorization feature in the patient portal associated with the records. In MyUPMC, navigate to the Manage My Linked Apps and Devices activity.
To authorize a health management app to access your UPMC records:
Patients can confidentially and securely communicate with their medical care team through MyUPMC by sending secure messages. These messages automatically connect to your electronic medical record so that your doctor can easily find all the information they need to respond to your message efficiently.
Please allow two to three business days for a response. Depending on the nature of the message or request, you may be asked to schedule an office visit.
Most lab and imaging test results are automatically released to your MyUPMC account on the same day they are finalized. Please note that you may see your results before your doctor does. If viewing a test result before talking to your doctor may cause confusion or anxiety, you may consider waiting to hear from your doctor prior to reviewing the results.
A small number of results are not automatically released, including:
If your test results are not displayed when you expect them, let your doctor's office know by sending them a message in MyUPMC. In some cases, your test results may appear as scanned documents.
If you’d prefer to not receive notifications of new results during certain times such as evening, nighttime, and weekend hours, you can visit your device’s “Do Not Disturb” settings and update your preferences. For help updating your preferences, please visit the following links for iOS and Android devices.
You may see health maintenance tasks listed here (pap smear, mammograms, colonoscopy, Care Companion tasks, etc.) based on your age, gender, and national health prevention guidelines. Please discuss any health maintenance items with your UPMC doctor at your next office visit.
Your medication list, current health issues, allergies, and immunizations will be updated after your next visit with your UPMC doctor. Your UPMC doctor needs to verify and update your information while you are in the office.
Your doctor will add him or herself to your care team at your next appointment. If they do not, please contact your UPMC doctor's office.
Yes, you can view and print your immunization record from MyUPMC’s Health Summary. You can download a PDF file that you can email to a school or other doctor's office. Learn more about requesting copies of your medical record.
If you receive care from another healthcare organization that uses a MyChart patient portal, you might be able to view information such as medications, test results, and more from that organization right in MyUPMC. To view, you must link your account by selecting Link My Accounts from the main menu and searching for the organizations where you have MyChart portal accounts.
MyUPMC allows you to schedule with any member of your care team that participates in online scheduling and has availability.
To schedule with a new provider or a provider you haven’t seen in the last 2 years, go to the UPMC Provider Directory at upmc.com/providers to book a visit.
You can also schedule by phone at 800-533-8762.
Yes, you can view past and upcoming appointments by selecting Visits in MyUPMC.
Yes, you are able to cancel or reschedule most appointments in MyUPMC. To do so, go to Visits and select the appointment you’d like to modify. If your appointment is eligible to be rescheduled or cancelled, then select the corresponding button located under the appointment’s details.
Please note: You can only reschedule appointments with the same provider for the same visit type and duration as the original appointment.
MyUPMC will notify you if an earlier appointment time becomes available for your upcoming appointment, if you previously indicated a preference to be added to the waitlist. Within the notification, you can either tap the push notification sent to your mobile device, click the link located within the email notification and/or text you received, or log in to MyUPMC and select the “View Options Now” link in your dashboard.
Please note: Appointments are available on a first come, first serve basis. You may choose to accept the new option or keep your original time.
eCheck-In allows patients to remotely prepare for an upcoming visit by completing required visit tasks such as reviewing and electronically signing documents, uploading insurance information, completing questionnaires, and making a copay. eCheck-In is available to all UPMC patients, even those without a MyUPMC account.
Patients will receive a notification to complete eCheck-In seven days prior to a scheduled appointment. One day prior, if the patient still has not completed eCheck-in, they will receive an additional reminder. Reminders are sent via the patient’s preferred communication method: email, text, and/or automated phone call.
Follow the instructions on your statement to pay your UPMC bills. Bills for care received on or after October 3, 2026, are also available to view and pay in MyUPMC’s Billing section. For more information, refer to Paying Your UPMC Bills.
Patients who have a MyUPMC account can view cost estimates for their scheduled care by visiting Estimates in MyUPMC.
Patients can apply for financial assistance in the Financial Assistance section of MyUPMC. You can create a new application or view information about an existing request. Learn more about applying for financial assistance at UPMC.
A video visit allows you to complete an office visit virtually – without having to go to the doctor’s office. All you need is an internet connection, Apple or Android smartphone or tablet (or a computer with webcam), and a MyUPMC account to participate. If you use a mobile device, you will need to download the MyUPMC or MyChart app.
You may be seen for acute and follow-up problems.
Note: We do not treat emergent or life-threatening situations such as chest pain, lacerations, head injury, broken bones, coughing blood or loss of consciousness. Pregnant women with back pain or abdominal pain should also not use this service. We are unable to prescribe medications for certain controlled substances via video visit. We recommend you visit urgent care or the emergency room for the most serious conditions.
Video visits offer you the opportunity to speak with a provider in real-time using a webcam or mobile device, while E-Visits involve completing an online questionnaire to receive a treatment plan. Both services are for non-emergent issues.
Log into MyUPMC and go to Schedule an Appointment. Select the Video Visit option, if available at your doctor’s office. You may also call Scheduling Services at 1-800-533-8762.
Yes. Mobile video visits require a connection to either Wi-Fi or a cellular network. You must have an active MyUPMC account to participate in a video visit, and you will need to download the MyUPMC or MyChart app on your mobile device before your appointment. When you first use the MyUPMC or MyChart app for a video visit, your device will ask if you want to allow the app to access the camera and the microphone – you must tap Yes or Allow when prompted.
Yes, you will need a camera on your smartphone, tablet, or computer to be able to see your provider during your video visit. If you do not have a camera, you may alternatively want to consider completing an E-Visit, a quick and easy online questionnaire for a treatment plan.
Yes, you will speak to your provider when conducting a video visit.
Possibly, depending on the provider’s recommendation based on your symptoms.
If a technical problem prevents the video visit from being complete or if your doctor determines that your problem cannot be addressed through a video visit, the fee will be reimbursed.
To view another patient’s health record in MyUPMC, you must be a parent, significant other, guardian, or caregiver with proxy access. Once you have been granted proxy access, log in to your own MyUPMC account and select the profile icon with your initials in the upper-right corner. From there, choose the patient whose information you want to view to access their profile.
Access to a minor's account: To access a minor's medical record, a parent or guardian can request access using the Proxy Request Form in MyUPMC. Alternately, they can accompany the minor to their doctor's office and ask for proxy access there.
Access to an adult account: An adult with their own MyUPMC account, can "grant" access to another adult by logging into MyUPMC, selecting Sharing Hub from the main menu, then Manage Family and Friends Access. Fill out the form and select the type of access you would like to grant.
After an access request is approved or access is granted, the individual receiving access must accept access before the patient's record will appear in their Friends and Family list.
To comply with certain laws regarding privacy rights of adolescents, MyUPMC limits the features that a proxy may access for pediatric patients ages 13 through 17. If your unique situation requires you to maintain full access to their records, you can talk to your child's care team about your needs at an upcoming appointment or contact your provider’s office.
Proxy access to children is automatically discontinued when the child turns 18. When your child turns 18, they can get their own account, or you may complete an adult proxy request form to obtain adult proxy access. Adult proxy access allows for an authorized proxy to access the account of another patient over 18, such as an elderly parent.
In the event that a loved one passes away, MyUPMC proxy access to their medical information is automatically discontinued.
You can ask a question regarding another family member only if you have proxy access and are logged into your account and viewing that patient’s record.
